Customer Service Manager
Orbia
full-time
Posted on:
Location Type: Office
Location: Hardenberg • 🇳🇱 Netherlands
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Responsible for the entire Customer Service & Inside Sales organization in the Benelux.
- Ensure customer experiences optimal Wavin service and receives the right solution.
- Inquiries quickly and professionally converted into quotations and advice.
- Orders processed flawlessly and projects smoothly guided through to delivery and invoicing.
- Manage a large and dynamic playing field with 18 direct and 47 indirect colleagues.
- Coaching and leading the Customer Service and Inside sales team in the Netherlands.
- Coaching and leading the team lead of the Customer Service and Inside sales team in Belgium and the Manager Wavin Service Hubs.
- Joint responsibility for revenue and margin targets and the customer experience.
- Analyzing and improving processes.
- Collaborate with different departments to serve the customer: Sales, Supply Chain, Operations, Logistics and Finance.
Requirements
- Higher professional education level (HBO), preferably in a commercial or business direction.
- Extensive experience in a managerial role, preferably in a commercial setting.
- A combination of coaching and inspiring leadership and analytical insight.
- Strong communication skills with a healthy dose of energy and positivity.
- A strong drive to achieve results.
- When faced with setbacks, you step up and take others along with you.
- Command of the English language is a must.
- Proficiency in MS Office.
- Experience with ERP systems SAP and Microsoft Dynamics is a plus.
Benefits
- competitive compensation and benefit package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
managerial experienceanalytical insightcoachingleadership
Soft skills
strong communication skillsenergypositivitydrive to achieve resultsresilience
Certifications
higher professional education (HBO)