Paralegal, Customer Service – LegalTech
Codekeeper
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇳🇱 Netherlands
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Ensure customers attain their desired outcomes using our product or service
- Act as an essential bridge between our company and its customers
- Conduct legal research, drafting legal documents, and offering support on legal matters
- Manage the legal drafting and review process for written agreements
- Handle customer requests and inquiries regarding services and account management
- Support customers in setting up connections between their source code management platform
- Work with leads to guide them about our service via email and website chat
- Draft reports based on customer-provided information and send them back
Requirements
- Familiarity with LegalTech concepts is crucial for success
- Prior experience in customer success or similar role is preferred
- Proficiency in drafting legal documents
- Exposure to working with diverse companies of varying sizes and industries
- Analytical thinking and a proactive attitude
- Excellent written English communication skills
- Proficiency in modern web tools like Google Docs and similar platforms
- Highly organized with a strong attention to detail
- Comfortable adapting and multitasking in a fast-paced environment
Benefits
- Passionate and fun-loving colleagues
- Startup mindset with ample opportunities for growth
- Regular team activities and gatherings
- Comprehensive onboarding process with a dedicated ramp-up period
- A supportive team that values open communication and direct feedback
- A chance to excel in your career and make a difference
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
legal researchdrafting legal documentscustomer successaccount managementanalytical thinkingattention to detail
Soft skills
proactive attitudeexcellent written communicationhighly organizedadaptabilitymultitasking