Codekeeper

Customer Support

• Ensure customers attain their desired outcomes using our product or service
• Act as an essential bridge between our company and its customers
• Conduct legal research
• Draft legal documents
• Offer support on legal matters
• Support customers in setting up connections between their source code management platform
• Receive and handle requests from users about services offered and Codekeeper account management
• Work with leads who have questions about the service, guiding them via email and website chat
• Draft reports based on customer-provided information

Paralegal, LegalTech

• Manage customer success for our clients in a LegalTech environment
• Conduct legal research and draft legal documents
• Offer support on legal matters
• Handle customer inquiries and requests efficiently
• Support customers in setting up technical connections
• Guide leads with inquiries about services

Paralegal, Customer Service – LegalTech

Sales

• Advising customers on potential solutions and building strong relationships through excellent customer service
• Preparing email sequences and promptly responding to customer emails in a professional manner
• Identifying and contacting new leads through inbound channels, following up via email or phone
• A/B testing different approaches to optimize results and improve conversion rates
• Conducting online platform demos to showcase our products' benefits and features
• Creating and negotiating offers to close deals with potential customers
• Upselling to active customers by identifying additional value and benefits

SaaS Sales, Tech Enthusiast

Attorney

• Ensure customers attain their desired outcomes using our product or service
• Act as a bridge between our company and its customers
• Conduct legal research, drafting legal documents, and offering support on legal matters
• Receive requests from users and leads about services and account management
• Support customers in setting up connections between their source code management platform
• Guide leads regarding our service via email and website chat
• Draft reports and send them back to customers
• Manage the legal drafting process including preparing documents checked by a manager

Customer Success Specialist – LegalTech

• Receiving requests from users and leads
• Making sure user requests are handled quickly and correctly
• Supporting customers in setting up connections between their source code management platform
• Guiding leads about services via email and website chat
• Drafting reports based on customer information
• Managing the drafting of written agreements incorporating customer requirements

Client Success Specialist – LegalTech

Account Executive

Sales Executive

Growth Marketing

• Innovate and Drive Growth
• Manage and optimize SEO and SEA initiatives
• Plan, launch, and improve paid ad campaigns (Google Ads, Microsoft Ads, etc.)
• Develop and manage landing pages aligned to campaign goals
• Create and refine CTAs across channels
• Build and execute email marketing flows (automations, drips, transactional, mass)
• Manage social media campaigns focused on lead generation and awareness
• Contribute to content creation for growth initiatives (ads, LP copy, nurture emails)
• Track campaign performance, conversions, and ROI
• Analyze marketing metrics to identify opportunities for growth
• Work closely with Sales to align messaging and improve lead quality
• Ensure cohesive brand representation across campaigns and platforms
• Identify bottlenecks or performance issues and propose actionable solutions
• Maintain high standards of quality in all assets, campaigns, and reports