Lease a Bike | Deutschland

Customer Success Manager

• As a Customer Success Manager you are our face to the customer to ensure long-term retention and success and to make Lease a Bike the most popular employee benefit at our partner companies.
• You are responsible for building and maintaining a close, long-term partnership with customers.
• For new customers you manage the rollout of the bike leasing process and our portal to enable quick time-to-value.
• You plan and host customer and employee events online (webinars) or on-site and involve our partners from brick-and-mortar bike retailers.
• You provide advice on all matters related to employee bike leasing, employee benefits and mobility services and act as a competent point of contact for our customers.
• You support the exchange of experience, process optimizations and the development of new strategies in collaboration with the team.
• You increase leasing rates through the implementation of targeted sales strategies.

Customer Success Manager – Central Region