Le'Fant LLC

Proposal Manager

• Manage proposals from receipt of RFI, RFQ/RFP, sources sought through final submission.
• Develop and maintain proposal schedules, compliance matrices, outlines, and review plans.
• Ensure all proposals comply with solicitation requirements, evaluation criteria, and submission instructions.
• Coordinate proposal reviews and incorporate leadership feedback through final submission.
• Identify and coordinate the support personnel needed for each proposal, including SMEs, graphic resources, editors, and other contributors, ensuring all tasks are assigned and completed on schedule.
• Write and edit proposal sections across Technical, Management, and Past Performance volumes.
• Conduct color team reviews including a white glove review.
• Create and update capabilities statements.
• Develop compelling narratives that clearly articulate win themes, discriminators, features/benefits, and risk mitigations.
• Tailor resumes and past performance narratives to solicitation requirements.
• Synthesize content from SMEs, interviews, proposal libraries, and project documentation.
• Create, maintain, and update a proposal repository and identify reusable contents.
• Issue and manage data calls to internal teams and external partners.
• Review and edit SME- and partner-provided content for clarity, compliance, and consistency.
• Own proposal production activities, including document formatting, graphics coordination, spreadsheet integration, and final proposal assembly, leveraging shared or ad hoc resources as available.
• Support continuous improvement of proposal processes, templates, and libraries.
• Work closely with the BD Manager to ensure capture strategy and win themes are reflected consistently throughout proposals.
• Track proposal status, risks, and dependencies, providing regular updates to leadership and core team members throughout the proposal lifecycle.
• Provide after action reviews on all proposals, conducting lessons learned meetings and maintaining a log.

Customer Support

• Act as a primary source of knowledge and Subject Matter Expert for Case Builders (CB).
• Complete Clarification Responses (CR) for absent case builders on the assigned Case Building team.
• Complete Building of Cases when necessary and directed by the Team Supervisor.
• Monitor team responsiveness to communications and provide regular insights to the supervisor.
• Assist Case Builders with procedural questions.
• Review unbuilt cases within the assigned team and communicate with team members for expedited handling of late cases.
• Log Case Building errors.
• Address and resolve escalation requests.
• Assist other departments with Case Building inquiries.
• Ensure action item emails from the audit team/compliance are addressed.
• Audit built cases to ensure compliance with build procedures, VA requirements, and diagnostic requirements.
• Provide support to CB staff to finalize cases.
• Provide feedback/insight to CB Supervisor about any observed coaching/mentoring topics needed for individual case builders.
• Monitor and respond to emails from Case Builders on questions/inquiries as appropriate and directed by supervisor.
• Reassigning cases within the Team queue to make sure they are evenly distributed, or so that the daily quota can be met.
• Proofread and suggest edits to Clarifications for CBs as requested.
• Attentive to ongoing communication with CB Supervisors.
• Receive directions and assignments, as applicable, from CB Supervisors.
• Ensure relevant concerns/recommendations are referred to the team supervisor or other departments as warranted.
• Other duties, as assigned.

Case Builder Team Support Specialist, TSS

Risk

• Track efforts related to Assessment & Authorization (A&A) for a federal customer to ensure assigned information systems, devices, and networks can obtain and maintain Authorization to Operate (ATO) and other decisions.
• Plan and coordinate as part of a team to conduct assessments of information systems and networks to identify vulnerabilities, risks, and security requirements in accordance with the VA A&A process.
• Provide weekly status updates and support to work in eMASS packages.

Risk Management Technician – BES

• Respond to technical issues escalated by customers
• Act as a liaison between operations, the client, and Engineering/Development
• Respond to end user requests for assistance using existing manuals and scripted responses
• Effectively interact with customers and refer ongoing issues to the appropriate engineering support team

Customer Service Technician

Program Manager

• Supervise, direct, and coordinate activities and schedules of contract supervisors/team leads
• Develop quality and production/performance goals for assigned staff
• Monitor staff-level performance
• Oversee daily execution of all contract operations
• Supervise Team Leads and ensure coordination across all functional areas
• Assign and rebalance workloads based on volume, priority, and SLA requirements
• Monitor productivity, throughput, and quality performance metrics
• Ensure adherence to SOPs, regulatory requirements, PII/data security standards
• Conduct daily/weekly operational reviews and performance tracking
• Prepare and submit production and performance reports
• Coordinate with Government staff on workload priorities and operational issues
• Identify inefficiencies and implement corrective actions and process improvements
• Support interoperability by coordinating staff transitions across programs

• Managing and implementing all aspects of customer requirements
• Coordinating the activities and schedules of project managers across a federal visa program
• Setting project deadlines, assigning responsibilities, and shifting staff
• Monitoring overall cost, schedule, and delivery performance
• Serving as primary point of contact (POC) with Government program leadership (labor compliance) and COR personnel
• Providing overall contract oversight (cost, schedule, performance) across all functions
• Directing and managing interoperability strategy, including workforce reallocation across visa programs
• Monitoring performance against SLA metrics, production targets, and quality standards
• Leading development and delivery of executive reports, status briefings, and risk assessments
• Identifying performance risks and developing mitigation strategies and impact analyses
• Overseeing staffing strategy, including surge support and resource optimization
• Leading continuous improvement initiatives to increase efficiency and reduce rework
• Coordinating with Government on policy updates, operational priorities, and staffing changes
• Ensuring compliance with regulatory requirements, SOPs, and contract objectives

Proposal Manager

Case Builder Team Support Specialist, TSS

Risk Management Technician – BES

Customer Service Technician

Program Manager

Program Director