Lawhive

Attorney

• Input inbound payments into the ledger throughout the day and make sure everything stays perfectly balanced.
• Manage and queue payment requests, ensuring fast, accurate turnaround.
• Update and reconcile ledgers after every transaction, keeping our records spotless.
• Prepare and record internal payments and refunds, maintaining meticulous documentation.
• Respond to queries from our consultant solicitors with professionalism and care.
• Champion financial accuracy: Assist in CMA reconciliations and maintain clear, compliant records across the board.

Legal Cashier

• Help Lawhive maintain the appropriate capacity of its attorney network to meet the demand of our clients.
• Recruit attorneys to join our co-counsel network.
• Set and maintain high-quality standards across the entire network through effective coaching and education.
• Manage, monitor, coach, and guide the performance of all participating firms within our network.
• Champion the use of Lawhive’s AI platform by assisting and requiring co-counsel to use our platform for client communication and fulfillment of services.
• Work closely with Product, Customer Support, and Engineering to provide valuable feedback and product suggestions that enhance our service delivery.
• Create and implement continuous improvement programs covering attorney and firm performance, training & communications, recruiting and onboarding of firm staff and attorneys, and fostering member empathy and support.
• Report regularly to the leadership team on key metrics such as network capacity, client satisfaction, special initiative progress, and other relevant data.

Director of Attorney Success

Paralegal

• Support the Conducting Solicitor with a caseload of possession matters (both standard and defended) and debt recovery cases from initial instruction through to enforcement.
• Proactively manage and progress files, ensuring adherence to court deadlines and client service level agreements.
• Deliver clear, practical, and commercially focused legal support.
• Maintain accurate and up-to-date file notes, along with precise time recording.
• Work towards agreed monthly billing targets.
• Ensure all time is recorded accurately and consistently to support billing processes.
• Monitor work in progress and facilitate timely invoicing.
• Ensure disbursements are billed correctly and highlight any outstanding invoices.
• Keep up to date with developments in landlord and tenant law, including changes arising from the Renters’ Rights Act.
• Undertake continuous professional development to enhance technical knowledge.
• Escalate or report any relevant legislative or regulatory changes impacting active matters.

Landlord & Tenant Paralegal

Product Manager

• Own the delivery of our AI operating system and core platforms.
• Sit directly with our engineers and AI team every day, turning high-level business goals into technical requirements.
• Write clear product specifications, mapping out system logic, defining edge cases, and removing roadblocks.
• Partner directly with engineering and AI teams to translate complex, high-level objectives into deeply technical requirements and delivery plans.
• Dissect intricate system challenges and workflows to ensure engineers are unblocked and building the right things efficiently.
• Focus heavily on delivery, technical execution, and analytical/strategic platform work.
• Drive the core capabilities of our Lawrence AI engine and platform architecture.
• Create and maintain tight, delivery-oriented feedback loops with the technical team.
• Immerse yourself in the legal domain to understand unique constraints and workflows.
• Work with the leadership team on product strategy, vision, priorities, and technical roadmap.

Senior Product Manager

• Own the end-to-end onboarding experience, covering platform setup, service scope, AI tool training, and Partner Code of Conduct adherence
• Drive full activation, ensuring attorneys are technically configured and ready to deliver high-quality service from day one
• Monitor early performance metrics to proactively identify and close gaps
• Serve as the primary relationship owner for your attorney portfolio, conducting regular check-ins and building long-term partnerships
• Proactively identify churn risks and engagement drops, intervening early
• Act as the escalation point for attorney issues, resolving problems at the root-cause level
• Monitor attorney responsiveness, professionalism, and scope adherence to protect marketplace quality
• Deliver direct, constructive coaching when performance falls short, with clear improvement plans and follow-up accountability
• Share best practices and performance benchmarks to continuously elevate the network
• Drive meaningful Lawrence adoption, ensuring attorneys integrate AI in ways that genuinely improve quality and efficiency
• Lead training sessions on AI best practices and monitor usage metrics to close adoption gaps
• Partner with Product to roll out new features and serve as the voice of the attorney network
• Own expansion revenue across your portfolio, driving follow-on identification, quoting, and quote-to-close conversion
• Track performance trends and surface systemic barriers to growth, partnering cross-functionally to remove them
• Partner with Recruitment, Customer Support, and Product to ensure smooth handoffs, resolve recurring issues, and translate attorney insights into platform improvements
• Review and approve attorney billing, validating work meets scope, quality, and compliance standards before authorizing payment

Attorney Success Manager

Executive Assistant

• Maintain and organise daily task lists ensuring clear priorities and deadlines.
• Coordinate and manage the schedules of the CTO & Co-Founder and COO, optimising their time to focus on strategic and operational goals.
• Proactively following up to ensure that urgent and high-priority tasks are addressed promptly.
• Book and manage travel arrangements, ensuring all itineraries, accommodations, and related logistics are well planned.
• Ensure each workshop and key meeting has a structured agenda and required reference documents, helping participants prepare effectively.
• Record comprehensive notes and actions items during meetings and workshops, ensuring clear follow-up actions and accountability

Account Manager

• Build deep, trusted relationships especially during onboarding and become their first port of call for help, advice, or ideas
• Regularly check in with lawyers to understand their goals, help them get the most out of Woodstock and realise their professional ambitions in terms of revenue generation and client following
• Run training sessions, collect feedback, spot friction points, and collaborate with product and legal operations to make things better
• Bring lawyers together through events and discussions, helping them feel part of something bigger than themselves
• Monitor caseloads, support compliance, and work with our legal ops team to maintain a high bar for quality
• Identify lawyers who are ready to scale and work with the marketing and business development teams to achieve growth.

Assistant Account Manager

Account Executive

• Own the Client Journey from Hello to Handoff
• Be the welcoming first voice for clients seeking legal support - you're their guide through what can be an intimidating process
• Conduct consultative conversations across phone, email, and live chat to understand client needs and pain points
• Leverage your knowledge to assess situations, ask the right questions, and position our solutions with confidence
• Convert Interest into Action
• Transform inbound leads into satisfied clients through your exceptional rapport-building skills
• Masterfully navigate objections and concerns, turning hesitation into enthusiasm
• Move fast, think strategically, and close deals that directly impact our revenue trajectory
• Shape Our Sales Playbook
• As part of our founding GTM team, you'll help define what "best practices" means for our business
• Contribute insights from client conversations to refine our messaging, offerings, and sales approach
• Collaborate cross-functionally to ensure every client has an exceptional experience from first contact through case resolution
• Crush Your Targets
• Hit and exceed sales goals in a high-energy, metrics-driven environment
• Take ownership of your numbers and hustle to make things happen

Inside Sales Executive

QA Engineer

• Owning the testing infrastructure to improve our product quality and avoid regressions in AI-first software
• Working with product teams and our lawyer users to validate work we’re doing, improve our testing and quality rigour, and contribute to how we release and build exceptional products
• Building and maintaining test suites and pipelines that keep pace with our rapid product development across our product and AI functions
• Working with the rest of the engineering team to adopt better testing methodologies and tools to improve the quality of their work
• Defining and monitoring key flows, runbooks and quality metrics across product teams and contributing to our monitoring and reporting infrastructure with our platform and DevOps engineers

Staff QA Engineer

Manager

• Manage the daily running of the London office, including access control, maintenance, and building management relationships.
• Source and manage external suppliers (cleaning, catering, repairs, events suppliers) and proactively seek "upgrades" to the office environment.
• Run the daily "office engine”, ordering breakfast, managing plant care, and ensuring office supplies are always stocked.
• Own the seating plan and desk allocations, ensuring the layout evolves seamlessly as our team grows.
• Lead the in-office onboarding experience, including office tours, access setup, and ensuring every new hire’s desk is "day-one ready."
• Manage the physical logistics of offboarding, ensuring equipment is returned and access is revoked smoothly.
• Triage and resolve all team queries related to the workspace, acting as a buffer for the Founders and BizOps teams.
• Lead the administration and "on-the-day" delivery for team events, ranging from casual weekly socials to major milestones like the Christmas party.
• Partner with the People team to ensure the office vibe reflects our values and keeps morale high.
• Own team travel logistics, with a specific focus on US cohort trips and group travel coordination.
• Partner with the Head of IT to manage local equipment logistics—handling laptop setups, returns, replacements, and basic troubleshooting.
• Take over distributed admin tasks (vouchers, scheduling, general ordering) to centralize and professionalize our operations.
• Create clear, repeatable, and documented workplace processes. You aren't just doing the job; you're building the "Office Playbook" that we can scale to future global locations.

Office Engagement Manager

Controller

• Own and manage key finance operations including management accounts, consolidated reporting, tax, payroll, treasury management, and invoice management in partnership with the VP of Finance
• Lead the monthly financial close process, ensuring all accounting and reconciliations are completed within deadlines
• Develop flux analysis for variance monitoring and cash flow forecasting
• Prepare the company for audit and consolidated statutory reporting for the year ending December 2026
• Ensure audit readiness through robust documentation and control processes
• Review and implement additional financial reporting requirements, including:
• - Share-based payment accounting
• - Acquisition accounting
• - Revenue recognition policies and associated assets
• Deliver continuous process improvements to enhance the efficiency and effectiveness of accounting, reconciliation, and control processes
• Coordinate and develop a team of two management accountants and one finance associate
• Foster collaboration across the finance function