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Lawhive

Document Centre Team Lead

Lawhive

Team Lead overseeing document operations at Woodstock Legal Services. Managing a high-performing team and ensuring timely document support for lawyers in a hybrid work environment.

Posted 7/20/2026full-timePoole • 🇬🇧 United KingdomSenior💰 £33,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing and mentoring teams within document production and operations, ensuring compliance with regulatory and data protection standards while maintaining high-quality service delivery.

Highest-signal resume keywords
Team Leadership ExperienceDocument Production ManagementLegal Workflows KnowledgeQuality Control ImplementationRegulatory Compliance Understanding

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Document SortingScanning OperationsProduction Accuracy MonitoringProcess RedesignAudit Trail Maintenance
Soft Skills
CollaborationTrust BuildingService MindsetMentoringTraining
Tools & Technologies
Bespoke SoftwareAutomation Tools
Industry Keywords
Legal ServicesRegulated EnvironmentData Protection StandardsHigh-Volume Operations

About the role

Key responsibilities & impact
  • Lead the team: train, mentor and manage a high-performing team of Document Centre Associates.
  • Run the day-to-day operation: receipt, sorting, scanning and assignment of all incoming physical case documents.
  • Oversee document production and dispatch: correspondence, notices and court bundles produced on lawyer instruction and delivered within SLA, including when court deadlines are tight.
  • Monitor and improve the key metrics: scanning and assignment turnaround, ticket response times for lawyer requests, and production accuracy. Redesign processes as volumes grow rather than adding headcount to broken ones.
  • Build quality control: dual-operation checks with a clear audit trail, and training that gets new hires productive quickly and consistently.
  • Maintain the audit trail: every physical document tracked from receipt through to safe handover or secure destruction.
  • Partner across the firm: work closely with Lawyer Support and Compliance so all processing stays within our regulatory and data protection obligations.

Requirements

What you’ll need
  • Team leadership experience in mailroom, document production, reprographics or operations, ideally within legal services or another regulated environment.
  • A track record of scaling a high-volume operation without letting quality slip.
  • Working knowledge of legal workflows and a firm grasp of why regulatory and data protection standards matter.
  • A leader who builds trust within their team and collaborates well with other functions, including in-house legal and lawyer support.
  • Comfortable with bespoke software and quick to pick up new tools that automate manual steps.
  • A service mindset: our lawyers are your clients, and their clients' outcomes depend on this team.

Benefits

Comp & perks
  • 33 days’ annual leave (25 + bank holidays) plus your birthday off
  • Extended Christmas holiday
  • Pension contribution
  • Give back - support a good cause with a charity day each year