Laurel

Implementation Specialist

• Build new and/or customize existing Boomi processes for client system integration with Laurel
• Work with client to test deployed Boomi processes including validating data integrity for each integration
• Support clients transitioning between billing systems (e.g., switching from one PMS to another) including coordinating migration activities with zero downtime requirements
• Provide urgent support during high-pressure go-live periods (may require flexibility for evening/weekend work during critical cutovers)
• Document processes and lessons learned for continuous improvement
• Monitor integration health across all client environments, responding quickly to alerts for client centric systems
• Investigate and resolve client centric system alerts to prevent data discrepancies in client billing systems (critical <1 hour response)
• Manage Boomi Atom monitoring, responding to unexpected shutdowns and flow exceptions
• Troubleshoot data flow issues from Laurel through to client PMS systems, identifying breakpoints and implementing fixes
• Perform root cause analysis on recurring issues and implement preventative measures
• Serve as Level 2 technical escalation for sync issues
• Support Principal Partner Engineers with complex troubleshooting across multiple client environments
• Diagnose issues spanning multiple systems (Laurel, Boomi, client PMS, productivity tools)
• Document issue patterns and create knowledge base articles for common scenarios
• Build relationships with key client technical contacts for faster issue resolution

Implementation Engineer, S/4HANA

Technical Project Manager

• Lead end-to-end onboarding and implementation projects from signed contract through go-live and CSM handoff.
• Orchestrate deployment of the Laurel tenant and Boomi Atom in coordination with implementation engineers.
• Guide customers through technical integration setup for Microsoft Office, Email, Phone, Video Conferencing, and SSO.
• Run kickoff calls and host ongoing office hours for end users and finance teams throughout the implementation lifecycle.
• Triage issues in real time — escalating to engineering or leadership appropriately while maintaining customer confidence.
• Coordinate with CSMs on adoption strategies and active user growth as customers move through and beyond go-live.
• Maintain clear project plans, timelines, and milestone tracking across multiple concurrent accounts using tools like Asana and Microsoft Planner.
• Translate technical concepts — integration architecture, XPATH-based mapping, API behaviors — into clear language for stakeholders at all levels.
• Apply agentic AI tools and technology-enabled workflows to scale your own effectiveness and bring creative efficiency to implementation challenges.

Implementation Engineer, S/4HANA

Senior Technical Project Manager