Treasury Manager
Omnidian
Senior Manager, Professional Services
LaunchDarkly
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $141,000 - $229,000 per year
Job Level
Senior
About the role
- Lead, coach, and scale a team of consultants and engagement managers
- Recruit, mentor, and retain top talent
- Build a culture of force multiplication
- Oversee delivery of customer-facing engagements
- Act as an escalation point for high-profile or strategic customers
- Ensure consistent delivery methodologies, governance, and program frameworks across all accounts
- Design and deliver services programs tailored to customers
- Build structured enablement programs for internal teams and customers
- Execute strategic initiatives that evolve the Professional Services function
- Partner with Sales and Account Executives to grow Professional Services engagements
- Mentor AEs on selling services
- Lead scoping and discovery efforts
- Upskill Solutions Architects on services best practices
- Define and continuously refine a pre-sales process and services rate card
- Collaborate with Sales, Customer Success, and Product teams
- Drive alignment between pre-sales and delivery motions
- Own Professional Services revenue, utilization, and margin targets
- Manage forecasting, pipeline health, and delivery reporting against objectives
- Establish balanced metrics to measure financial performance, attach rates, and customer outcomes
Requirements
- 12+ years of experience in Professional Services, Consulting, or related roles with at least 3 years in leadership
- Proven ability to design and deliver services programs within a book of business spanning Enterprise, Strategic, and Corporate accounts
- Strong commercial acumen: demonstrated experience owning services revenue, utilization, or renewal quotas
- Track record of scaling teams and building repeatable services practices in high-growth environments
- Experience mentoring Sales teams on services-led selling and increasing attach rates
- Strong executive presence with ability to engage confidently at the C-suite level
- Analytical mindset with ability to leverage data to measure performance, spot trends, and make informed decisions
- Deep knowledge of modern software delivery practices (e.g., DevOps, CI/CD, Feature Management, Progressive Delivery)
- Excellent communication, facilitation, and project management skills with a collaborative, customer-first mindset
- Technical bachelor’s degree required; MBA or equivalent experience preferred
- Ability to travel up to 20–30% to support customer engagements, pre-sales activities, and team development
Benefits
- Restricted Stock Units (RSUs)
- Health, vision, and dental insurance
- Mental health benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
services programs designrevenue managementutilization targetsrenewal quotaspre-sales processservices rate carddata analysissoftware delivery practicesDevOpsCI/CD
Soft skills
leadershipmentoringcommunicationfacilitationproject managementanalytical mindsetexecutive presencecollaborationcustomer-first mindsetcoaching
Certifications
technical bachelor's degreeMBA
