Senior Technical Program Manager
Five9
AWSCloudGoogle Cloud PlatformPMP
Project Manager, Professional Services
LaunchDarkly
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $126,000 - $204,000 per year
Job Level
SeniorLead
Tech Stack
AWSAzureCloudGoogle Cloud PlatformPMP
About the role
- Lead Professional Services engagements designed to optimize clients’ software delivery processes and align strategies with industry best practices
- Design and guide project planning and delivery for multiple implementation engagements
- Develop and maintain project plans, timelines, and budgets to ensure successful project delivery
- Facilitate project meetings and ensure action items are tracked and completed on time
- Manage timelines, deliverables, risks, and overall project health to minimize risk and ensure successful completion of engagements
- Work collaboratively with Professional Services leadership to identify and improve team project management processes and tools
- Foster a robust technical partnership between LaunchDarkly and its customers, ensuring alignment with organizational goals
- Assist the team in breaking down work into manageable tasks and estimating effort
- Identify and work to resolve technical obstacles that hinder value realization
Requirements
- 7+ years of experience within SaaS companies or similar product organizations or technology consulting firms
- 5+ years in Professional Services, Technical Consulting, GTM, or Success in customer-facing roles
- Proficient with both Project Management and Professional Services Automation tools
- Experienced in leading teams through implementing the full software development lifecycle with multiple years of experience in an enterprise environment
- Led projects focusing on leading teams through the development process transformation
- Experience leading projects from scoping to production and account maturation
- Ability to learn and synthesize large amounts of information and make prescriptive recommendations
- Ability to manage multiple projects simultaneously and prioritize attention
- Self-starter and excited to take on hard problems
- Passionate about helping customers with a strong sense of ownership
- Can effectively communicate with experts from different backgrounds and build stakeholder relationships
- Can convey technical concepts in a clear, concise, and business-relevant manner
- Deeply curious and willing to understand underlying systems
- Experience with JIRA, PSA tooling (ie, Precursive), Trello, Salesforce
- PMP Certification
- Previous experience working in a Professional Services organization
- Experience with services of major cloud providers (AWS, Azure, GCP)
Benefits
- Restricted Stock Units (RSUs)
- Health insurance
- Vision insurance
- Dental insurance
- Mental health benefits
- Target pay ranges disclosed (pay transparency)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Project ManagementProfessional Services AutomationSoftware Development LifecycleProject PlanningBudget ManagementRisk ManagementTechnical ConsultingAccount MaturationProcess TransformationCustomer Success
Soft skills
CommunicationCollaborationProblem SolvingOwnershipPrioritizationStakeholder Relationship BuildingCuriosityLearning AgilityAction Item TrackingTeam Leadership
Certifications
PMP Certification
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