LATICRETE International

Administration

• Responsible for the configuration, maintenance, and optimization of the LATICRETE Microsoft Dynamics365 platform
• Support CRM customization, integration using Power Platform tools
• Contribute to data visualization efforts using PowerBI
• Collaborate with other developers and cross-functional teams to align the CRM system with business needs
• Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing
• Maintain and improve customer-facing Power Pages / Power Apps portals
• Customize entities, workflows, forms, and dashboards to meet business requirements
• Manage user roles, permissions, and security settings
• Monitor system performance and troubleshoot issues
• Utilize Power Platform tools for system integration, custom workflow development, and automation
• Assist BI team in developing PowerBI reports and dashboards
• Work with stakeholders and technical leadership to gather requirements and translate them into technical solutions
• Maintain and abide by corporate CRM change-management process
• Act as primary end-user support professional for Marketing group
• Provide training and documentation for end-users

Dynamics 365 Administrator