Manager – Business Process Excellence
Latham & Watkins
full-time
Posted on:
Location Type: Hybrid
Location: Los Angeles • California • New York • United States
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Salary
💰 $175,000 - $185,000 per year
About the role
- Mapping and diagnosing end-to-end workflows across business teams
- Identifying root causes of friction, rework, and risk, and redesigning processes for simplicity, scalability, and measurable performance improvement
- Leading end-to-end business process excellence engagements, including discovery, current-state mapping, root cause analysis, future-state design, and implementation support
- Identifying inefficiencies, rework, bottlenecks, and control gaps, then defining practical recommendations aligned to firm culture and operating realities
- Developing a deep understanding of workflows by synthesizing stakeholder input, documentation, system touchpoints, and data
- Applying structured methodologies (for example Lean, Six Sigma, and standard process and control design concepts) to improve quality, consistency, scalability, and cycle times
- Using data and performance measures to quantify pain points, validate hypotheses, prioritize opportunities, and track results
- Identifying opportunities for process digitization, automation, and AI enablement, developing business cases and requirements, and partnering with AI and technology teams for delivery
- Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains
Requirements
- A bachelor’s degree in any field of science or business
- An MBA or equivalent advanced degree, preferably
- A minimum of three (3) years’ consulting experience within a Big Four or comparable consulting firm, including a minimum of two (2) years' experience in the area of business process redesign
- Demonstrate a proven ability to lead and manage cross-functional process excellence engagements, including planning, structuring work, driving decisions, and delivering outcomes
- Display a strong command of process mapping and analysis techniques (current-state, future-state, swim lanes, SIPOC/value stream, root cause analysis), and demonstrated implementation experience
- Possess fluency in structured improvement methodologies (for example, Lean, Six Sigma, and standard process and control design concepts), with sound judgment on what is practical in a professional services environment
Benefits
- Healthcare, life and disability insurance
- A generous 401k plan
- At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
- Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
- Professional development programs
- Employee discounts
- Affinity groups, networks, and coalitions for lawyers and staff
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process mappingroot cause analysisbusiness process redesignLeanSix Sigmadata analysisperformance measurementprocess digitizationautomationAI enablement
Soft skills
leadershipcross-functional collaborationproblem-solvingcommunicationstakeholder managementdecision-makingorganizational skillsanalytical thinkingadaptabilityjudgment
Certifications
MBAadvanced degree