Licensed Personal Lines Customer Service Representative
Texan Insurance
Job Level
Mid-LevelSenior
About the role
- Process and evaluate customer claims, ensuring accuracy and fairness in decision-making.
- Respond to customer inquiries via email, chat, and phone, delivering top-notch support.
- Assist pet parents with understanding our policies and coverage, providing clarity and reassurance.
- Collaborate with internal teams to improve customer journeys and claims workflows.
- Maintain detailed and accurate records in our systems to support seamless operations.
- Reporting directly to Head of Customer Success & Claims.
Requirements
- Previous experience in customer service, claims handling, or a related field.
- Excellent communication skills, both verbal and written, in English and Swedish (additional language skills in German or French are a plus).
- A passion for helping others and a strong sense of empathy.
- Great problem-solving skills and the ability to work in a fast-paced environment.
- Experience with CRM systems and a good eye for detail.
- This position requires you to be located in Stockholm, Sweden.
- Practical experience as a veterinary nurse in the field of small animal medicine as well as a completed veterinary medicine degree are a plus.
