LanguageLine Solutions

Translator

• The Nuer Telephone Interpreter is responsible for handling calls on demand, and renders the meaning of conversations between Nuer and English speakers.
• The interpreter breaks the communication barrier in a wide range of industries that LanguageLine Solutions serves: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.
• The interpreter processes information quickly, concisely and recognizes sensitive cultural differences.
• The interpreter is professional and courteous at all times and uses appropriate terminology and understands common industry procedures and practices.
• The interpreting sessions may involve simple or complex, technical or non-technical subjects.

Nuer Interpreter

Account Executive

• Identify, engage and close sales opportunities with new Government customers as well as existing customers that represent opportunities for growth
• Deliver on company objectives of increased revenue and profit margins with an emphasis on longer contract duration and multi-product language solutions
• Develop a strategic customer acquisition plan targeting top accounts and new business development initiatives
• Manage a portfolio of Government leads generated through prospecting calls and company marketing sources
• Understand complex customer issues regarding language support and recommend solutions based on full suite of company products and services
• Negotiate contract terms and conditions and manage contract process through to execution
• Create sales plans for specific sales opportunities by identifying customer decision makers, compelling events, buying process, competitors, and action items
• Interface with product and market specialists to develop cross-product deal pricing and effectively position with customer evaluation teams
• Manage complex sales opportunities by ensuring buy-in from all customer stakeholders
• Coordinate the development of comprehensive proposals in response to customer RFIs and RFPs
• Document and track all activity using Salesforce.com including pipeline opportunities, customer communications, task follow up and implementation records
• Ensure efficient and effective transition of customer deal after close to Account Manager for day-to-day account responsibilities
• Provide support to cross-functional teams as needed (tradeshows, networking events, demonstrations and sales calls)

Legal Assistant

• Maintain legal calendars and internal systems to track contract deadlines, legal deliverables, and regulatory filings.
• Monitor and flag upcoming deadlines, ensuring timely follow-up and task completion.
• Review and organize Requests for Proposal (RFPs) for non-substantive legal and compliance issues.
• Assist with routing and tracking of ad hoc or non-standard contracts outside standard processes.
• Support the full contract lifecycle, including document preparation, follow-ups, and execution.
• Conduct research on statutes, case law, and regulations; summarize key findings and highlight business impacts.
• Draft, revise, and format policies, procedures, legal memoranda, and internal guidance documents using templates and under attorney supervision.
• Assist in preparing responses to internal inquiries and correspondence.
• Monitor changes in relevant legal and regulatory requirements at the state and federal levels.
• Prepare concise summaries or alerts to inform internal stakeholders of potential business impacts.
• Assist with the collection, review, and organization of records responsive to subpoenas, litigation holds, or discovery requests.
• Apply redactions in accordance with legal guidance and create production logs as needed.
• Review legal invoices for accuracy and coordinate with Finance to ensure timely payments.
• Track budget and accruals and facilitate communications with external counsel on billing and engagement matters.
• Perform preliminary review and redlining of standard agreements (e.g., independent contractor and vendor agreements) under attorney supervision.
• Ensure consistency with company standards and escalate complex issues as appropriate.

Paralegal – Executive Legal Assistant

• Handle calls on demand, rendering the meaning of conversations between Akan and English speakers.
• Break the communication barrier in various industries served by LanguageLine Solutions.
• Process information quickly and concisely while recognizing sensitive cultural differences.
• Maintain professionalism and courteousness during interpreting sessions.
• Remain calm and adhere to client instructions in compliance with protocol.

Akan Interpreter

• Render correct concepts and meanings according to the conventions of established interpretation protocol
• Provide clear and accurate renditions with no additions or omissions
• Employ good customer service and clear enunciation, pronunciation, pleasant and professional voice as well as polite forms of expression
• Follow client’s instructions, manage the flow of the communication and avoid taking over the communication, as well as avoid interaction with the Limited English proficiency speaker without client's permission
• Understand protocol and terminology in the healthcare industry
• Maintain a professional demeanor throughout the assignment at all times
• Have access to the Internet or work related electronic communication
• Provide clarification and cultural brokering using excellent judgment and skill
• Demonstrate commitment to cultural sensitivity and working in a diverse environment

Freelance Police Interpreter

Project Manager

• Reporting to the Senior Project Manager or Program Supervisors, the Project Manager is responsible for managing and executing client projects.
• The incumbent consistently and successfully coordinates all resources required for the timely and accurate completion of projects.
• Conveys the status of projects to Senior Project Managers, Sales Reps, and clients via scheduled reports.
• Interacts with clients during projects as appropriate.
• Supports the Manager of Project Manager, Sales Reps, and Senior Project Managers in the preparation of project plans, including time schedules, identification/assignment of human and technical resources, and budget forecasts.
• Adheres to the established procedures for managing client projects by identifying issues or improvements, and refers to the appropriate process improvement team.
• Manages and completes all projects as per established guidelines in the Process Book.
• Coordinates resource requirements, including formatting and quality assurance through the process of the matrix.
• Works with the Manager of Project Manager to manage client relationships and reporting needs.
• Works with the Management Team to arrange and assign linguists for projects.
• Within the project scope, manages the relationships with linguists to encourage cooperation.
• Manages contractors to ensure their delivery of contracted services on time.
• Keeps appropriate records that indicate which production people were used for each combination of project and language.
• Notify the Director of Operations, Manager of Project Manager, Director of Technical Services and Sales Rep of any foreseen issues that could affect timelines or budgets.
• Monitors quality control procedures to ensure that all quality checks are completed.
• Reviews and approves linguists' invoices for payment.
• Consistently tracks projects, reports status and key issues to the Sales Reps.
• Ensures that projects are delivered on time, on budget, and in accordance with the contracted services enumerated in our Quote or XTRF, and with the client-specific parameters established in our Knowledge Management base.
• Participates in continuous improvement of processes through active involvement on assigned teams.
• Uses linguistic knowledge to support projects (where possible).
• Contributes directly to our company Quality Policy, and demonstrates an ongoing commitment to the company’s goal of total and complete customer satisfaction through continual process improvement.
• Performs other duties as needed or assigned to support LLTS.

• The Oromo Telephone Interpreter is responsible for handling calls on demand, and renders the meaning of conversations between Oromo and English speakers.
• Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.
• Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission.
• Maintain punctuality and availability during work hours.

Oromo Interpreter

• Respond to video and audio interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
• Participate in online, video and audio training sessions.
• Deliver interpretation services via video and expediently type data on a dedicated device, such as a laptop, desktop computer, mobile phone, or tablet, in order to perform the essential functions of the job.
• Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.
• Maintain a professional demeanor throughout the video and audio interpreting sessions at all times.
• Remain calm during video and audio interpreting sessions in the event that one of the primary speakers is incoherent or upset, especially in emergency situations such as 911 calls.
• Maintain punctuality and availability during scheduled work hours.
• Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission.
• Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law.
• Demonstrate commitment to cultural sensitivity and working in a diverse environment.

Romanian Interpreter

• Respond to video and audio interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
• Participate in online, video and audio training sessions.
• Deliver interpretation services via video and expediently type data on a dedicated device.
• Render correct concepts and meanings according to the conventions of established interpretation protocol.
• Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.
• Maintain a professional demeanor throughout the video and audio interpreting sessions at all times.
• Remain calm during video and audio interpreting sessions in the event that one of the primary speakers is incoherent or upset.
• Maintain punctuality and availability during scheduled work hours.
• Follow client instructions to ensure client expectations are met.

Urdu Interpreter

• The Tibetan Telephone Interpreter is responsible for handling calls on demand, and renders the meaning of conversations between Tibetan and English speakers.
• The interpreter breaks the communication barrier in a wide range of industries that LanguageLine Solutions serves: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.
• The interpreter processes information quickly, concisely and recognizes sensitive cultural differences.
• The interpreter is professional and courteous at all times and uses appropriate terminology and understands common industry procedures and practices.
• The interpreting sessions may involve simple or complex, technical or non-technical subjects.

Tibetan Interpreter

Somali Interpreter

• Respond to video and audio interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
• Participate in online, video and audio training sessions.
• Deliver interpretation services via video and expediently type data on a dedicated device, such as a laptop, desktop computer, mobile phone, or tablet, in order to perform the essential functions of the job.
• Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.
• Maintain a professional demeanor throughout the video and audio interpreting sessions at all times.
• Remain calm during video and audio interpreting sessions in the event that one of the primary speakers is incoherent or upset, especially in emergency situations such as 911 calls.
• Maintain punctuality and availability during scheduled work hours.
• Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission.
• Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law.
• Demonstrate commitment to cultural sensitivity and working in a diverse environment.
• Some calls may be highly emotional and/or stressful in nature. The interpreter may need to remain on a call for extended periods without breaks due to the nature of the call or may, at times experience high call volumes. The interpreter must have the ability to provide the required, company standards of service within this dynamic environment.