Langate Software

Chief Operating Officer

• Own day-to-day operations across Billing, Client Support, and Call Center; ensure SLA adherence
• Design, implement, and continuously improve standard operating procedures (SOPs), policies, and quality assurance across all functions
• Deploy and optimize CRM/ERP and workflow tools (e.g., PeopleForce, custom CRM, call-center platforms, IT Fin) to automate reporting, eligibility checks, authorization tracking, claims submission, and denials management
• Establish KPI frameworks (productivity, aging, DSO, call quality, CSAT) and run weekly/monthly performance reviews with clear actions
• Build and lead high-performing teams: hiring, onboarding, training, coaching; create scalable knowledge bases, scripts, and playbooks
• Drive cross-functional collaboration with HR, Finance, IT, and Client Success; align incentives and remove process bottlenecks
• Lead continuous improvement initiatives: streamline queues, reduce rework, improve first-pass claim acceptance, and enhance client communications
• Own budget planning and cost optimization; monitor P&L drivers across staffing, tools, and vendor contracts
• Ensure compliance with healthcare billing regulations and data privacy; enforce documentation and audit readiness
• Report operational health to CEO: dashboards, forecasts, risk analysis, and mitigation plans

Chief Operating Officer, COO