Land Gorilla

Customer Support

• Diagnose and resolve complex technical issues related to integrations, APIs, and single sign-on.
• Conduct API implementation calls with customers and answer implementation questions from internal team members.
• Review client-proposed integration designs for supported use cases and proactively flag risks or issues before they reach production.
• Troubleshoot SSO login issues across the Identity Providers (IdPs) used by our customer base, including Okta, Azure AD, ADFS, and others.
• Respond to and troubleshoot native integration issues in partnership with our integration partners and clients.
• Communicate clearly with clients — asking the right questions, setting expectations, and providing detailed, reproducible instructions.
• Document and continuously improve support documentation for integrations, APIs, and SSO so customers and teammates can self-serve.
• Assist customers and internal users with general technical issues related to Land Gorilla software via phone, email, and web conferencing.
• Translate complex technical issues into clear, concise, and accessible explanations — both written and verbal.
• Collaborate with Development, QA, Program Management, and Customer Success to resolve cross-functional customer issues.

Integration Support Specialist

Sales

• Develop and execute a comprehensive Go-to-Market (GTM) sales strategy to accelerate New ARR, drive logo acquisition, and expand our footprint within existing accounts.
• Actively lead by example, maintaining direct involvement in full-cycle sales on key strategic accounts and navigating complex enterprise deals alongside your team.
• Establish and own ambitious revenue targets, forecasting accurately to the leadership team and Board of Directors.
• Identify new market opportunities and refine our ideal customer profile (ICP) to maximize penetration in the banking, credit union, independent mortgage bankers, and private capital sectors.
• Recruit, hire, train, and mentor a top-tier sales organization, including AEs, SDRs, and Sales Operations.
• Foster a culture of high performance, accountability, continuous learning, and collaboration.
• Partner directly with Customer Success Managers to actively secure renewals, drive expansion revenue, and uncover upsell/cross-sell opportunities.
• Personally participate in and lead Quarterly Business Reviews (QBRs) with top-tier clients to maintain strong executive alignment.
• Optimize the sales process from lead generation to close, ensuring a frictionless buying journey for our prospects.
• Leverage CRM (HubSpot) and other sales intelligence tools to build scalable, data-driven processes, maintaining impeccable hygiene and visibility yourself.

Vice President of Sales

Risk

• Responsible for vetting out the contractor's qualifications
• Review contractor background checks for risk factors
• Validate contractor’s license, insurance, OFAC status, SOS, and other qualifying information
• Use AI tools to research the contractor thoroughly to provide a risk score and recommendation
• Responsible for completing a collateral/project review
• Review construction-related documents for GSE program acceptance
• Research and review local jurisdiction/permitting requirements
• Evaluate construction contracts for industry best practices
• Review plans and specifications for accuracy
• Review plot plans/surveys for accuracy
• Review inspection/warranty requirements
• Review foundation/final survey requirements
• Analyze construction budgets and draw schedules for risk
• Review appraisal reports against project documents, such as the plans and specifications, and the budget.
• Use AI tools to assist with completing the project review

Construction Risk Analyst

• Assigns incoming orders to qualified independent inspection companies.
• Monitors the status of orders, taking action as needed with stakeholders to ensure the timely completion of progress inspection orders.
• Provides updates to clients and interacts with inspectors, as needed, through order delivery.
• Meets quality and service level standards, and productivity targets.
• Consistently follows up on issues through resolution to the satisfaction of stakeholders.
• Responsible for maintaining a positive client and vendor experience.
• Ability to quickly identify and escalate issues when necessary
• Use Land Gorilla’s proprietary software to manage steps in the workflow.
• Assists with recruiting new inspectors

Inspection Support Specialist

Operations

• Take full accountability for the revenue generated by core service lines; collaborate with Sales to identify market opportunities and expansion paths.
• Manage the financial model for service products, ensuring operating efficiency, cost-of-service optimization, and healthy margins.
• Define, monitor, and report on key performance indicators (KPIs) including turnaround time, accuracy rates, and unit economics.
• Act as the primary internal advocate for the customer experience; success is directly measured by Customer Satisfaction (CSAT) and Net Promoter Scores (NPS).
• Operate and improve systematic processes to capture, analyze, and act upon customer feedback.
• Use customer insights to prioritize the development of agentic services, ensuring that automation solves real-world client problems rather than just internal efficiencies.
• Lead the transformation of services into "agentic" workflows, identifying areas where AI can drive 10x improvements in speed and scalability.
• Design and refine the "human-in-the-loop" infrastructure to ensure quality and risk mitigation remain uncompromised as services become more automated.
• Own the quality standards for all risk reports and inspection data; implement rigorous auditing systems to ensure company standards.

Integration Support Specialist

Vice President of Sales

Construction Risk Analyst

Inspection Support Specialist

Director of Service Operations