Integration Support Specialist

Land Gorilla

Integration Support Specialist supporting clients with technical issues related to SSO and API integrations for Land Gorilla software. Collaborating with cross-functional teams and ensuring clear communication with clients.

Posted 5/1/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $75,000 per yearWebsite

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Diagnose and resolve complex technical issues related to integrations, APIs, and single sign-on.
Conduct API implementation calls with customers and answer implementation questions from internal team members.
Review client-proposed integration designs for supported use cases and proactively flag risks or issues before they reach production.
Troubleshoot SSO login issues across the Identity Providers (IdPs) used by our customer base, including Okta, Azure AD, ADFS, and others.
Respond to and troubleshoot native integration issues in partnership with our integration partners and clients.
Communicate clearly with clients — asking the right questions, setting expectations, and providing detailed, reproducible instructions.
Document and continuously improve support documentation for integrations, APIs, and SSO so customers and teammates can self-serve.
Assist customers and internal users with general technical issues related to Land Gorilla software via phone, email, and web conferencing.
Translate complex technical issues into clear, concise, and accessible explanations — both written and verbal.
Collaborate with Development, QA, Program Management, and Customer Success to resolve cross-functional customer issues.

Requirements

What you’ll need

Bilingual : Excellent verbal and written skills in both English and Spanish.
Technical Troubleshooting : Ability to diagnose and resolve technical issues related to SSO, API integrations, data transfer, and general software behavior.
API Development and Testing : Ability to create and execute API tests using Postman (or an equivalent tool) and interpret test results.
SAML and SSO Knowledge : Understanding of SAML certificates, SSO login flows, and systematic troubleshooting of SSO errors.
API and Integration Knowledge : Familiarity with REST APIs, JSON and XML data transfer, HTTP status codes (e.g., 401, 403, 500), and common integration failure modes.
Communication Skills : Clear, professional written and verbal communication with technical and non-technical audiences.
Problem-Solving Skills : Ability to analyze error logs, identify root causes, and propose multiple candidate solutions.
Customer Support Skills : Patience, empathy, and a customer-centric approach across a wide range of inquiries and customer moods.
Analytical Skills : Strong analytical thinking with the ability to evaluate tradeoffs between multiple potential solutions.

Benefits

Comp & perks

Health (+Dependent Coverage)
Dental, and Vision Insurance Package
12 Observed Holidays
Paid Time Off: Accrues up to 160 hours/ 20 days
Paid Sick Leave: 40 hours
2 Floating Holidays
Paid Family Leave
401(k) and Company Matching
Employee Assistance Programs (EAPs) for Mental Health, Financial Planning, Crisis Intervention
Remote Company - Work From Home Policy
Monthly Stipend

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

API integrationsSSO troubleshootingAPI developmentAPI testingPostmanSAML knowledgeREST APIsJSONXMLHTTP status codes

Soft Skills

bilingual communicationtechnical troubleshootingclear communicationproblem-solvingcustomer supportanalytical thinkingpatienceempathycollaborationdocumentation