Support Engineer

• Act as the primary technical point of escalation for Super Intelligence customers running hyperscale GPU clusters.
• Lead incident response for complex issues, ensuring rapid triage, clear communication, and timely resolution.
• Proactively identify risks in large environments (firmware, performance bottlenecks, orchestration issues) and drive preventative improvements.
• Partner closely with Lambda Engineering and Product teams to influence roadmap decisions based on real customer needs.
• Contribute to runbooks, best practices, and operational guides tailored for hyperscale environments.
• Train and mentor other support engineers, raising the bar across Lambda’s support organization.
• Participate in a rotating on-call schedule, owning critical incidents and high-priority alerts for SI customers.

Super Intelligence HPC Support Engineer

Technical Support Engineer

Customer and Technical Support Consultant – Bilingual

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ADAS Customer Support Technician

Technical Support Associate