Lead Customer Support Team
Mailscale
Customer Service Support Representative – Patient Customer Service
Labcorp
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $21 per hour
Job Level
Junior
About the role
- Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers.
- Initiate payment plans for patients for outstanding balances.
- Routinely utilize multiple resources to resolve patient inquiries while on the phone
- Maintain performance goals
- Ability to become proficient with processes after completing a structured training program.
Requirements
- High School Diploma or equivalent required
- Minimum 1+ year work experience required
- Previous work in medical billing, customer service, insurance claims, EOB, call center, fast paced environment strongly preferred
- Previous work in high volume calls environment with several computer windows open highly desirable
- Previous interaction and communications with Patients regarding medical information strongly preferred
- Internet download speed of at least 50 megabytes per second connectivity required - if work remote (not just satellite)
- Ability to connect equipment to router/modem with Ethernet cord
- Dedicated area to perform duties without interference; will be structured environment with structured breaks
- Ability to manage time and tasks independently while maintaining productivity
Benefits
- Work from home opportunity!
- Quarterly variable bonus potential!
- Generous paid time off!
- Medical, Vision and Dental Insurance Options!
- Flexible Spending Accounts!
- 401k and Employee Stock Purchase plans!
- No Charge Lab Testing!
- Fitness Reimbursement Program!
- And many more incentives!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical billinginsurance claimsEOBcall center operationshigh volume callstime managementtask management
Soft skills
communicationcustomer serviceproblem solvingindependenceproductivity
Certifications
High School Diploma
