Lead Customer Support Team
Mailscale
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $25,000 - $80,000 per year
Job Level
Senior
About the role
- Lead, hire and manage a support team.
- Develop, implement and improve support strategies and KPIs.
- Maintain & Improve support documentation and processes.
Requirements
- Proven experience in customer support or similar roles.
- Proactive and solution-oriented mindset.
- Strong communication and leadership skills.
- Empathy and passion for customer service.
Benefits
- Leadership: Lead and inspire a dedicated team and shape the experience for our next 5000+ business customers.
- Growth: Advance your career in an exciting, fast-growing startup.
- Innovation: Work in a dynamic, forward-thinking environment that needs your innovative ideas.
- Flexibility: Enjoy a flexible work setup focused on outcomes.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
leadershipcommunicationempathycustomer serviceproactive mindsetsolution-oriented mindset