IT Support Engineer
Rivada Space Networks
Azure
Technical Support Representative, Service Desk
Kyndryl
full-time
Posted on:
Location Type: Hybrid
Location: Heredia • 🇨🇷 Costa Rica
Visit company websiteJob Level
Junior
Tech Stack
AzureCloudLinux
About the role
- Be the face and voice of Kyndryl, helping customers solve their problems every day
- Combine tech support know-how with problem solving and customer service
- Provide interactive solutions via chat, email, and MS Teams
- Multi-task and support one client on production after initial onboarding
- Work with back-office teams to handle escalations
- Learn and grow skills with training on Microsoft 365 (especially Excel) and various platforms
- Earn certifications (Google Cloud, Azure, Microsoft, etc.) and work alongside senior co-workers
- Provide concierge-level care to customers and pursue career development opportunities
Requirements
- At least 6 months of experience in tech support or customer service
- Knowledge of Windows operating systems
- Advanced english level
- Experience working with Mac, or Linux operating systems (preferred)
- Troubleshooting and problem-solving expertise (preferred)
- Support help desk experience (preferred)
- Customer support experience (preferred)
- Experience modifying approaches and adapting to customer needs (preferred)
Benefits
- Partially remote work arrangement (Partially Remote)
- Employee learning programs and access to industry certifications (Microsoft, Google, Amazon, Skillsoft, Google Cloud, Azure, etc.)
- Opportunities to earn certifications (Google Cloud, Azure, Microsoft, etc.)
- Mentorship opportunities and knowledge sharing with senior co-workers
- Well-being benefits and support for employees and families
- Volunteering and giving platform (donate, start fundraisers, volunteer, search over 2 million non-profit organizations)
- State-of-the-art resources and exposure to Fortune 100 clients
- Opportunities for career progression and internal mobility
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
tech supporttroubleshootingproblem-solvingWindows operating systemsMac operating systemsLinux operating systemsMicrosoft 365Excelhelp desk supportcustomer support
Soft skills
customer servicemulti-taskingadaptabilitycommunicationinterpersonal skillsconcierge-level careproblem-solving expertisecareer developmentteam collaborationescalation handling
Certifications
Google Cloud certificationAzure certificationMicrosoft certification
