Koronet

Customer Support

• Handle advanced technical cases escalated by Tier 1 agents via chat, email, and internal tickets.
• Perform in-depth troubleshooting using tools like Postman and technical languages such as Java, CSS, JavaScript, HTML, and MySQL.
• Collaborate with engineering and product teams to resolve complex or persistent issues.
• Document recurring issues and maintain internal knowledge bases.
• Actively contribute to improving internal support processes and tools.
• Guide Tier 1 agents when needed and share best practices with the team.

Customer Support Agent, Tier 2