Koronet

Agent

• Manage a portfolio of 15–25 accounts simultaneously at different stages of digital activation
• Spot dormancy signals before they become churn — and act on them proactively
• Design and document the activation playbook: what works, what doesn't, how to scale it
• Partner with the implementations team to ensure clean, high-momentum client handoffs
• Use data (Salesforce, Metabase, Snowflake) to understand account behavior and prioritize outreach
• Remove obstacles — don't report them

Implementations Agent

Customer Support

• Provide fast, helpful, and technically sound support to our customers via chat, email, and phone.
• Troubleshoot issues and help users navigate our SaaS platform with confidence.
• Document solutions and contribute to our Knowledge Base and internal documentation.
• Work closely with our Product and Engineering teams to flag bugs, suggest improvements, and escalate complex cases.
• Develop deep product knowledge and stay up-to-date on new features.
• Communicate clearly and professionally with customers, making complex issues easy to understand.

Customer Support Agent, Tier 1

Account Executive

• Identify and qualify leads within the floral industry in Europe, targeting growers, wholesalers, and retailers in need of an ERP solution.
• Engage with prospects to understand their needs and painpoints.
• Perform demos to prospects.
• Design and execute outbound email campaigns to attract potential clients.
• Proactively make cold calls and follow-ups to generate meetings and interest in Axerrio's ERP software.
• Represent Koronet at key floral industry events (virtual and in-person) to network and generate leads.
• Work closely with the marketing and Implementations teams to develop strategies for acquiring new customers and ensure a smooth transition of new clients.
• Maintain up-to-date records of leads and activities within the CRM system.
• Gaining insights into new product features and effectively selling them to customers.
• Independently optimizing activities and processes to achieve your sales goals.

Implementations Agent

Customer Support Agent, Tier 1

Sales Representative