Koronet

Growth Marketing

• Acquire the right leads (real ICP) and filter out noise for an efficient funnel.
• Increase the % of ICP customers transacting online inside our network.
• Design lifecycle programs, education, and community-led loops with AI + automation.
• Define and operationalize ICP criteria into a measurable system.
• Improve lead quality through segmentation, enrichment, and scoring.
• Own the funnel from Lead → MQL → SQL, including definitions, routing, and SLA handoffs.
• Build scalable acquisition motions (email, LinkedIn, partnerships, SEO/content, events).
• Reduce time wasted on non-ICP leads by implementing automation and guardrails.
• Design lifecycle journeys by segment (onboarding, activation, reactivation, education, expansion).
• Build education assets (playbooks, templates, webinars, in-product nudges).
• Partner with CS/Ops/Sales to execute adoption strategies.
• Identify and implement loops that increase online orders.
• Establish repeatable playbooks that teams can run at scale.
• Build communities or structured programs that increase trust and repeat transacting.
• Use AI and automation to reduce operational load and improve relevance.
• Instrument and monitor the funnel and adoption metrics.

Growth Principal

Customer Support

• Provide fast, helpful, and technically sound support to our customers via chat, email, and phone.
• Troubleshoot issues and help users navigate our SaaS platform with confidence.
• Document solutions and contribute to our Knowledge Base and internal documentation.
• Work closely with our Product and Engineering teams to flag bugs, suggest improvements, and escalate complex cases.
• Develop deep product knowledge and stay up-to-date on new features.
• Communicate clearly and professionally with customers, making complex issues easy to understand.

Customer Support Agent, Tier 1

• Handle advanced technical cases via chat, email, and internal tickets.
• Perform in-depth troubleshooting using tools like Postman and technical languages such as Java, CSS, JavaScript, HTML, and MySQL.
• Collaborate with engineering and product teams to resolve complex or persistent issues.
• Document recurring issues and maintain internal knowledge bases.
• Actively contribute to improving internal support processes and tools.
• You will be asked to provide 24/7 support one week per month.