Implementations Agent

Koronet

Implementations Agent activating B2B accounts across several platforms for Koronet, specializing in the floriculture industry. Collaborate across teams to enhance customer engagement and success.

Posted 7/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing B2B account activation and customer success within SaaS environments, utilizing data-driven insights to enhance client engagement and reduce churn. Proficient in onboarding strategies and capable of executing plans autonomously while communicating effectively in both Spanish and English.

Highest-signal resume keywords

Customer Success ManagementB2B Account ActivationMetrics-Driven MindsetOnboarding LeadershipFloriculture Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementDigital ActivationData AnalysisSalesforceMetabaseSnowflakeChurn ReductionConversion Rate OptimizationTime To Value (TTV)Activation Playbook Design

Soft Skills

Commercial InstinctProactive Problem SolvingAutonomyEffective CommunicationClient Relationship Management

Industry Keywords

SaaSMarketplaceAgtechB2BAgri Supply Chain

About the role

Key responsibilities & impact

Manage a portfolio of 15–25 accounts simultaneously at different stages of digital activation
Spot dormancy signals before they become churn — and act on them proactively
Design and document the activation playbook: what works, what doesn't, how to scale it
Partner with the implementations team to ensure clean, high-momentum client handoffs
Use data (Salesforce, Metabase, Snowflake) to understand account behavior and prioritize outreach
Remove obstacles — don't report them

Requirements

What you’ll need

3–4 years of experience in Customer Success, Onboarding, or Activation in SaaS, Marketplace, or Agtech
Proven track record activating B2B accounts resistant to going digital
Commercial instinct: you know when to push and when to listen — and you never wait for the customer to come to you
Metrics-driven mindset: you think in TTV, conversion rate, and churn, not just "accompaniment"
Real autonomy: you assess the context, build the plan, and get moving without waiting for detailed instructions
Native Spanish speaker; advanced English.
Strong Background Signals Seller Activation or Seller Success at a marketplace (MercadoLibre, Faire, or similar)
B2B broker or commercial executive who moved into SaaS
Onboarding lead with a quota — not just a support specialist
Experience in floriculture, produce, or agri supply chain

Benefits

Comp & perks

Remote-first team: work from anywhere.
Training, mentorship, and room to grow into senior roles.
English classes and professional development support.
A collaborative culture where your ideas are welcome—and can become reality.
Competitive salary based on experience.