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About the role
Key responsibilities & impact- Manage a portfolio of 15–25 accounts simultaneously at different stages of digital activation
- Spot dormancy signals before they become churn — and act on them proactively
- Design and document the activation playbook: what works, what doesn't, how to scale it
- Partner with the implementations team to ensure clean, high-momentum client handoffs
- Use data (Salesforce, Metabase, Snowflake) to understand account behavior and prioritize outreach
- Remove obstacles — don't report them
Requirements
What you’ll need- 3–4 years of experience in Customer Success, Onboarding, or Activation in SaaS, Marketplace, or Agtech
- Proven track record activating B2B accounts resistant to going digital
- Commercial instinct: you know when to push and when to listen — and you never wait for the customer to come to you
- Metrics-driven mindset: you think in TTV, conversion rate, and churn, not just "accompaniment"
- Real autonomy: you assess the context, build the plan, and get moving without waiting for detailed instructions
- Native Spanish speaker; advanced English.
- Strong Background Signals Seller Activation or Seller Success at a marketplace (MercadoLibre, Faire, or similar)
- B2B broker or commercial executive who moved into SaaS
- Onboarding lead with a quota — not just a support specialist
- Experience in floriculture, produce, or agri supply chain
Benefits
Comp & perks- Remote-first team: work from anywhere.
- Training, mentorship, and room to grow into senior roles.
- English classes and professional development support.
- A collaborative culture where your ideas are welcome—and can become reality.
- Competitive salary based on experience.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Account ManagementDigital ActivationData AnalysisSalesforceMetabaseSnowflakeChurn ReductionConversion Rate OptimizationTime To Value (TTV)Activation Playbook Design
Soft Skills
Commercial InstinctProactive Problem SolvingAutonomyEffective CommunicationClient Relationship Management