Customer Support Agent, Tier 1

Koronet

Customer Support Agent providing technical support for Koronet's SaaS platform. Engage customers by troubleshooting and resolving issues while enhancing their understanding of the B2B floral industry.

Posted 6/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide fast, helpful, and technically sound support to our customers via chat, email, and phone.
Troubleshoot issues and help users navigate our SaaS platform with confidence.
Document solutions and contribute to our Knowledge Base and internal documentation.
Work closely with our Product and Engineering teams to flag bugs, suggest improvements, and escalate complex cases.
Develop deep product knowledge and stay up-to-date on new features.
Communicate clearly and professionally with customers, making complex issues easy to understand.

Requirements

What you’ll need

Eager to learn about technology, our platform, and the floral industry.
Curious, fast-moving, and thrive in a dynamic, remote-first environment.
Enjoy helping people and finding solutions to problems.
Communicate clearly in both English (advanced level required) and ideally Spanish or Portuguese.
Comfortable with tools like Slack, Jira, Intercom, and Confluence—or can learn them quickly.
Experience in SaaS customer support.
Familiarity with HTML or reading technical system logs.
Background in computer science, engineering, or web development.

Benefits

Comp & perks

Remote-first team: work from anywhere.
Training, mentorship, and room to grow into senior roles.
English classes and professional development support.
A collaborative culture where your ideas are welcome—and can become reality.
Competitive salary based on experience.
Full-time, indefinite-term contract.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS Customer SupportHTMLTechnical System LogsProduct KnowledgeTroubleshootingDocumentation

Soft Skills

CuriosityAdaptabilityCommunicationProblem-SolvingCustomer Service