Koniag Government Services

Project Manager

• Lead large-scale, cross-functional Health IT and EHR deployment programs from initiation through completion
• Develop comprehensive end-to-end project plans and execution frameworks for programs with ambiguous scope and evolving ownership structures
• Align cross-functional leadership teams on priorities, goals, timelines, and execution strategy
• Build and maintain complex integrated project schedules in MS Project
• Establish repeatable and scalable governance models, execution processes, reporting structures, and program management standards
• Conduct detailed risk analysis and proactively mitigate delivery risks and bottlenecks
• Drive execution in low-process-maturity client environments while influencing decision-making across stakeholders and vendors
• Facilitate communication and coordination across internal teams, client leadership, implementation partners, and third-party vendors
• Translate broad program requirements and operational challenges into actionable workstreams and measurable execution plans
• Analyze data, identify root causes, and connect cross-functional dependencies to drive informed decision-making
• Anticipate issues and solve problems before they impact program delivery
• Deliver concise executive-level communications with actionable recommendations and impact-driven outcomes

Project Manager II – EHR Sustainment

Security Engineer

• Serve as the virtual front desk security point of contact, monitoring and managing access control systems, visitor management platforms, and security cameras remotely in real time
• Greet and authenticate visitors, contractors, and personnel through virtual platforms and video conferencing tools, verifying identities and credentials before granting facility or system access
• Monitor and respond to incoming access requests, security alerts, and notifications through access control management systems
• Maintain accurate visitor and access logs in accordance with facility security policies and procedures
• Coordinate with on-site security personnel, facility managers, and law enforcement during security incidents, unauthorized access attempts, or emergencies
• Enforce facility security policies and procedures
• Issue, track, and manage visitor badges and temporary access credentials
• Monitor multiple security camera feeds and access control dashboards, identifying and escalating potential security concerns
• Communicate security protocols, access procedures, and facility policies to visitors, employees, and stakeholders
• Maintain security logs, incident reports, and daily activity reports
• Support development and continuous improvement of remote security desk procedures and SOPs
• Assist with after-hours security monitoring and on-call responsibilities as required
• Perform other duties as assigned in support of the mission

Front Desk Security

Data Scientist

• Lead end-to-end development, implementation, and refinement of data science and machine learning solutions for IT Call Center operational challenges.
• Identify and prioritize high-value data science use cases with program leadership, data analysts, AWS AI Practitioner, and government stakeholders.
• Design data acquisition, cleaning, transformation, and feature engineering pipelines for multi-source call center data.
• Develop, train, validate, and deploy supervised, unsupervised, and reinforcement learning models using ML frameworks and AWS AI/ML services.
• Design NLP and text analytics solutions for call transcripts, ticket notes, chat logs, and customer feedback.
• Develop predictive models for call volumes, staffing requirements, SLA risks, and proactive operational decisions.
• Design scalable, cloud-native data science architectures on AWS.
• Develop MLOps pipelines including model versioning, automated retraining, CI/CD, performance monitoring, and drift detection.
• Create data visualizations, analytical reports, and executive briefings for non-technical stakeholders.
• Integrate data science outputs into operational reports, dashboards, and decision-support tools.
• Conduct model assessments, A/B testing, and experimental design analyses.
• Ensure compliance with federal security, privacy, responsible AI, AWS GovCloud, and FedRAMP requirements.
• Provide technical guidance and mentorship to analysts and junior technical team members.
• Maintain technical documentation, deployment procedures, and monitoring runbooks.
• Track emerging data science and AWS AI/ML technologies and identify improvement opportunities.
• Support business development and proposal activities as needed.

Artificial Intelligence

• Identify, evaluate, and implement AWS AI and ML service solutions for IT Call Center operations
• Design, develop, maintain, and optimize AWS AI and ML solutions using Amazon Lex, Polly, Comprehend, Rekognition, Transcribe, SageMaker, Bedrock, and related services
• Implement AI-powered contact center capabilities in AWS Connect, including IVR, chatbots, call analytics, and agent assistance
• Develop predictive analytics and machine learning models for call-volume forecasting, SLA-risk prediction, performance trends, and operational decision-making
• Design NLP and sentiment-analysis solutions to analyze customer interactions and support quality assurance
• Develop AI-powered workflow automation using AWS Lambda, EventBridge, Step Functions, and related services
• Support SageMaker-based pipelines for training, testing, deployment, and monitoring of custom ML models
• Align solution designs with AWS architecture standards, security requirements, and FedRAMP compliance
• Monitor model performance, accuracy, and operational impact; perform updates, retraining, and optimization
• Create technical documentation, architecture diagrams, model documentation, data-flow diagrams, and runbooks
• Provide technical guidance on AWS AI/ML capabilities, solution design, and responsible AI
• Support staff training and knowledge-sharing sessions
• Contribute to business development, proposal efforts, technical solution concepts, and past-performance documentation

AWS Certified AI Practitioner

Salesforce Developer

• Provide full lifecycle development, testing, and deployment of Salesforce-based solutions across multiple customer programs
• Build application enhancements and support UI/UX best practices
• Integrate third-party tools and contribute to customer strategic product roadmaps
• Work within an Agile methodology
• Collaborate with federal leads, business analysts, architects, and other contractors in a multi-contractor, multi-customer environment
• Build and maintain Tableau dashboards and reporting solutions for data-driven decision-making across USDA customer programs
• Shift priorities across task orders while maintaining high-quality deliverables and meeting customer-specific operational, technical, and security requirements
• Support multiple USDA task orders focused primarily on FNA, with cross-functional support for FEMA CLIP and USDA AMS ATLAS programs
• Perform data validation, reconciliation, downstream impact analysis, unit testing, SIT, and UAT
• Maintain and update dashboards weekly or as needed per COR direction
• Contribute to sprint planning, retrospectives, daily standups, backlog management, documentation, and release notes across concurrent programs
• Support federal IT security and compliance activities, including ATO documentation and Section 508 accessibility
• Support customer-specific communications and stakeholder engagement across FNA, FEMA, and AMS programs

Senior SalesForce Developer

• Serve as a full-time resource for comprehensive cross-site evaluation projects
• Ensure successful execution of data collection, analysis, and reporting across multiple evaluation components
• Oversee and lead large and complex evaluation projects within an organization
• Manage project portfolios, define project strategies, and lead project teams
• Ensure project quality and manage project risks
• Develop and maintain comprehensive project work plans, timelines, and evaluation plans
• Coordinate all project activities across the base period and option periods
• Maintain accountability for Firm-Fixed-Price budget enforcement and schedule adherence
• Manage project scope, deliverables, and budget enforcement
• Facilitate bi-weekly coordination calls with government staff and evaluation coordinators
• Establish relationships with funded health departments and partner organizations
• Monitor project performance daily and implement corrective actions
• Ensure compliance with IRB protocols and informed consent procedures
• Oversee human-based transcription and data cleaning processes

Program Manager

• Provide executive oversight for a portfolio of programs and strategic initiatives, establishing priorities, operating rhythms, governance structures, and measurable performance objectives.
• Lead and develop program managers and cross-functional teams; establish clear accountability, strengthen succession planning, and promote a high-performance, inclusive culture.
• Serve as a senior customer and stakeholder interface, building trusted relationships with government leaders, mission partners, subcontractors, and internal corporate functions.
• Monitor program execution across scope, schedule, cost, quality, staffing, risk, and customer satisfaction; intervene early to resolve complex operational issues.
• Direct financial planning and performance management, including budgets, forecasts, labor and vendor costs, margin improvement, and investment decisions.
• Establish scalable management processes, dashboards, and executive reporting that enable data-driven decisions and transparent performance reviews.
• Lead operational transformation initiatives that improve quality, speed, efficiency, and mission outcomes, including appropriate use of automation, analytics, and artificial intelligence.
• Oversee subcontractor and vendor performance through structured governance, service-level management, capacity planning, quality controls, and corrective-action processes.
• Ensure programs operate in accordance with contractual requirements, corporate policies, security obligations, records requirements, and applicable federal laws and regulations.
• Partner with Business Development, Capture, Contracts, Finance, Human Resources, Security, and technical leadership to shape opportunities, support proposals, and transition new awards into execution.
• Contribute to strategic planning, organizational design, workforce planning, and development of repeatable capabilities that can be applied across customers and programs.
• Represent KGS in customer meetings, industry engagements, executive reviews, and other forums requiring sound judgment and effective communication.