Koala Health

Program Manager

Koala Health

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $70,000 - $80,000 per year

Job Level

Mid-LevelSenior

About the role

  • Own first year partner relationships and ensure all growth programs are fully implemented
  • Drive adoption of operational strategies that improve compliance, client engagement, and practice performance
  • Lead rollout of new growth programs across established partners in partnership with Account Managers
  • Coordinate cross-functional teams to deliver initiatives consistently and at scale
  • Develop and refine scalable processes to ensure programs are executed efficiently across multiple sites
  • Monitor performance metrics, identify areas for improvement, and refine programs to maximize impact
  • Build strong relationships with practice leaders and staff to secure engagement and alignment throughout program execution
  • Communicate progress, challenges, and outcomes clearly to internal stakeholders and partner practices

Requirements

  • 5+ years of experience in program management, operations, or practice management, ideally in a veterinary, healthcare, or multi-site environment
  • Demonstrated success managing operational initiatives and delivering measurable growth outcomes
  • Strong project management skills with the ability to manage multiple programs under tight timelines
  • Exceptional organizational abilities, attention to detail, and problem-solving skills
  • Excellent communication and interpersonal skills with the ability to influence stakeholders at all levels
  • Experience in veterinary medicine or adjacent industries strongly preferred
  • Highly organized with a bias toward action and measurable results
  • Fast moving, adaptable, and capable of thriving in a dynamic environment
  • Skilled at building trust and fostering collaboration across internal teams and external partners
Benefits
  • Medical, dental, and vision insurance with partial dependent coverage
  • Unlimited PTO
  • 401(k) plan available immediately

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
program managementoperations managementpractice managementproject managementperformance metricsprocess developmentinitiative deliverycompliance improvementclient engagementgrowth program implementation
Soft skills
organizational abilitiesattention to detailproblem-solvingcommunication skillsinterpersonal skillsinfluencing stakeholderscollaborationtrust buildingadaptabilitybias toward action
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