Koala Health

Data Engineer

• Own and evolve Koala Health’s end-to-end data infrastructure, including ingestion, transformation, modeling, and delivery.
• Design and maintain reliable data pipelines from production systems (e.g., application databases, third-party tools, vendors).
• Build and manage data models that support analytics, reporting, and operational use cases.
• Establish and enforce best practices for data quality, testing, monitoring, and documentation.
• Partner with stakeholders across product, operations, finance, and marketing to understand data needs and translate them into scalable solutions.
• Improve the reliability, performance, and cost-efficiency of the data stack as the business grows.
• Own incident response and debugging for data issues, proactively identifying and resolving root causes.
• Create and maintain clear documentation so data assets are understandable and usable across the company.
• Evaluate and implement tooling improvements where it meaningfully improves developer velocity or data quality.
• Act as a thought partner to leadership on how data can better support decision-making and operational efficiency.

Marketing

• Own end-to-end lifecycle marketing strategy and execution to drive acquisition, activation, retention, and reactivation.
• Build and optimize customer journeys (welcome/onboarding, win-backs, upsell triggers, partnership campaigns) and expand beyond email/SMS into additional channels where it makes sense.
• Develop segmentation and targeting by lifecycle stage, contact type, and behavioral data to improve relevance, engagement, and LTV.
• Plan, launch, and optimize campaigns through structured testing (hypothesis-driven experiments) and ongoing performance iteration.
• Own campaign operations from brief to launch—setup, testing, QA, deliverability, and compliance best practices.
• Partner cross-functionally to ensure accurate setup, tracking, attribution, and measurement within CRM and analytics tools.
• Monitor lifecycle KPIs (activation, retention, engagement, LTV) and report insights, trends, and recommendations to stakeholders.
• Support clinic onboarding and launch coordination, partnering with Sales, Account Management, and vendors to ensure smooth go-to-market execution.
• Collaborate on B2B co-marketing initiatives and cross-promotions with partners and merchants, ensuring brand alignment and compliance.

Lifecycle Marketing Manager

Account Manager

• Own the implementation and ongoing relationship management for assigned clinic partners
• Serve as the primary point of contact for partners, ensuring a smooth onboarding experience and continued success post-launch
• Drive adoption of Koala workflows and operational best practices that improve compliance, client engagement, and prescription fulfillment
• Partner closely with internal teams (Pharmacy, Operations, Product, Growth) to resolve issues, surface insights, and support partner needs
• Monitor partner performance and engagement metrics, proactively identifying risks and opportunities for improvement
• Support clinics through operational questions, changes, and ongoing optimization of their Koala partnership
• Build strong, trusted relationships with practice leaders and staff to maintain alignment and long-term engagement
• Communicate partner feedback, trends, and opportunities clearly to internal stakeholders
• Maintain accurate documentation and reporting related to partner health, performance, and action plans