Koala Health

Full-stack Engineer

• Own well-scoped work from requirements through release, ensuring solutions meet acceptance criteria and work effectively in real-world operational workflows
• Break down larger initiatives into clear milestones, identify dependencies early, and proactively surface blockers and risks
• Build production-quality, maintainable code that follows established standards and supports fast, safe iteration over time
• Design and implement resilient solutions that account for edge cases, failures, retries, and operational realities
• Add and maintain appropriate testing, validate changes in realistic scenarios, and document important behavior or process changes
• Partner closely with Product, Pharmacy Operations, Customer Care, Finance, and other stakeholders to clarify requirements and deliver strong outcomes
• Participate in code reviews, provide thoughtful technical input, and help improve engineering quality across the team
• Support releases, monitor production outcomes, troubleshoot issues, and contribute to follow-up improvements that prevent recurrence
• Participate in on-call and help drive incident investigation, resolution, and long-term reliability improvements
• Apply secure coding and compliance-minded practices when working with customer, prescription, operational, and payment-related systems

Software Engineer

Account Manager

• Manage the sales cycle with veterinary practices from lead generation and cold-call outreach, to demo and clinic close and through clinic onboarding
• Proactively identify solutions to pain points and needs our potential customers have regarding the value of Koala’s unique service
• Remain current on industry trends and evolving needs of the animal health community
• Provide a best-in-class experience for our prospects, including proactive communications and consistent follow up and follow through.
• Understand that each interaction is about more than solving a single problem, but an opportunity to create a delightful experience

Partner Relationship Manager

Data Engineer

• Own and evolve Koala Health’s end-to-end data infrastructure, including ingestion, transformation, modeling, and delivery.
• Design and maintain reliable data pipelines from production systems (e.g., application databases, third-party tools, vendors).
• Build and manage data models that support analytics, reporting, and operational use cases.
• Establish and enforce best practices for data quality, testing, monitoring, and documentation.
• Partner with stakeholders across product, operations, finance, and marketing to understand data needs and translate them into scalable solutions.
• Improve the reliability, performance, and cost-efficiency of the data stack as the business grows.
• Own incident response and debugging for data issues, proactively identifying and resolving root causes.
• Create and maintain clear documentation so data assets are understandable and usable across the company.
• Evaluate and implement tooling improvements where it meaningfully improves developer velocity or data quality.
• Act as a thought partner to leadership on how data can better support decision-making and operational efficiency.