Koala Health

Software Engineer

• Define and drive a customer-first product vision and roadmap that supports Koala Health’s mission to make managing pet health simple, delightful, and accessible.
• Lead and grow a nimble, cross-functional team across product and engineering, fostering a culture of collaboration, ownership, and continuous improvement.
• Translate strategic company goals into actionable plans, balancing speed, quality, and scalability to deliver meaningful impact for pet parents and their pets.
• Partner closely with the Engineering Lead to guide technical direction, ensuring our platform remains innovative, reliable, and built for long-term growth.
• Leverage data and insights to measure product performance, uncover opportunities, and iterate toward better outcomes for customers and the business.
• Champion the customer experience by working hand-in-hand with Pharmacy, Customer Service, and Marketing teams to identify pain points and create seamless, joyful experiences across every touchpoint.
• Foster transparency and alignment across teams and stakeholders, clearly communicating product priorities, goals, and milestones.
• Collaborate cross-functionally with Marketing, Sales, and Pharmacy Operations to connect product strategy with customer engagement, retention, and revenue growth.

Director, Product – Engineering

Business Development Rep

• Conduct thoughtful, high-quality discovery calls with veterinary clinics to understand their challenges and spark interest in Koala
• Book qualified meetings for our Partner Relationship Managers based on real clinic insights
• Use Salesforce to track outreach, manage follow-ups, and maintain clean pipeline records
• Clearly and confidently explain how Koala supports veterinary teams and improves the client experience
• Consistently meet and exceed outreach goals across calls, emails, and social channels
• Collaborate with the sales team to align messaging and share real-time feedback
• Contribute to the continuous improvement of our outbound process and prospecting strategies
• Stay informed on the veterinary industry, competitor offerings, and clinic pain points

Business Development Representative

Controller

• Oversee, and manage the relationship with external accountants who run the company’s accounting process, ensuring accuracy, timeliness, and adherence to GAAP.
• Support the movement of accounting in-house in a future state.
• Manage accounts payable, including vendor setup, invoice approvals, credit card reconciliations, and employee expense reimbursements.
• Oversee clinic invoicing, and ensure accurate and timely billing, collections, and accounting recognition.
• Review journal entries, and reconciliations prepared by external accountants, ensuring completeness and accuracy.
• Partner cross-functionally with operations, marketing, and supply chain teams to ensure transactions are properly captured and classified.
• Coordinate the month-end close process with external accountants, including accruals, revenue reconciliations, and balance sheet reviews.
• Collaborate with FP&A to align management reporting with GAAP financials.
• Review financial statements, and reports for internal stakeholders, ensuring accuracy and transparency.
• Maintain documentation and schedules to support future audit readiness.
• Maintain and strengthen internal controls across accounting operations, AP, and expense management.
• Support weekly, and monthly inventory reconciliations, and audits and related accounting entries.
• Oversee tax compliance in partnership with external tax advisors and Avalara, ensuring timely filings for sales tax, payroll tax, and other obligations.
• Monitor compliance with company policies, and assist in refining financial procedures as the business scales.
• Act as a financial resource for the broader business, responding to accounting, and financial queries including payments.
• Identify, and implement process improvements to enhance efficiency, accuracy, and scalability.
• Support the CFO in evaluating, and implementing future financial systems (including ERP and automation tools).
• Develop and maintain documentation for accounting workflows. and internal controls.

Junior Controller

Program Manager

• Own first year partner relationships and ensure all growth programs are fully implemented
• Drive adoption of operational strategies that improve compliance, client engagement, and practice performance
• Lead rollout of new growth programs across established partners in partnership with Account Managers
• Coordinate cross-functional teams to deliver initiatives consistently and at scale
• Develop and refine scalable processes to ensure programs are executed efficiently across multiple sites
• Monitor performance metrics, identify areas for improvement, and refine programs to maximize impact
• Build strong relationships with practice leaders and staff to secure engagement and alignment throughout program execution
• Communicate progress, challenges, and outcomes clearly to internal stakeholders and partner practices

Operations

At Koala Health, assist in retrieval, processing, and fulfillment of pets' medication therapies.
Develop and evolve operational policies and procedures guiding core functions.
Help shape best practices for world-class customer experience.
Assist pharmacist in retrieving prescription refills from veterinarian prescribers.
Follow up with patients to clarify questions and provide updates on orders.
Assist pharmacist in filling prescription items as permitted by the state board of pharmacy.
Run automated machinery to pre-sort and package medications.
Fill exception trays with appropriate medication.
Work with Operations to ensure right medications in right pouches.
Transition orders through workflow stages from dispense through quality control.
Count and fill prescription vials and affix labels.
Pack and ship completed orders, print and affix labels.
Sort and triage boxes for shipping.
Assist Operations with receiving, shipping, counting, and packing.
Clean and maintain equipment and work areas.

Director, Product – Engineering

Business Development Representative

Junior Controller

Program Manager

Operations Technician