Koala Health

Program Manager

• Own first year partner relationships and ensure all growth programs are fully implemented
• Drive adoption of operational strategies that improve compliance, client engagement, and practice performance
• Lead rollout of new growth programs across established partners in partnership with Account Managers
• Coordinate cross-functional teams to deliver initiatives consistently and at scale
• Develop and refine scalable processes to ensure programs are executed efficiently across multiple sites
• Monitor performance metrics, identify areas for improvement, and refine programs to maximize impact
• Build strong relationships with practice leaders and staff to secure engagement and alignment throughout program execution
• Communicate progress, challenges, and outcomes clearly to internal stakeholders and partner practices

Operations

At Koala Health, assist in retrieval, processing, and fulfillment of pets' medication therapies.
Develop and evolve operational policies and procedures guiding core functions.
Help shape best practices for world-class customer experience.
Assist pharmacist in retrieving prescription refills from veterinarian prescribers.
Follow up with patients to clarify questions and provide updates on orders.
Assist pharmacist in filling prescription items as permitted by the state board of pharmacy.
Run automated machinery to pre-sort and package medications.
Fill exception trays with appropriate medication.
Work with Operations to ensure right medications in right pouches.
Transition orders through workflow stages from dispense through quality control.
Count and fill prescription vials and affix labels.
Pack and ship completed orders, print and affix labels.
Sort and triage boxes for shipping.
Assist Operations with receiving, shipping, counting, and packing.
Clean and maintain equipment and work areas.

Program Manager

Operations Technician