Koala Health

Platform Engineer

• Architecting systems that scale with the business.
• Raising engineering quality and operational excellence.
• Accelerating development velocity through effective use of AI.
• Establishing best practices for AI-assisted and agentic software development.
• Mentoring engineers and helping the team make better technical decisions.
• Leveraging technology to simplify complex operational workflows and improve customer experiences.
• Define and evolve architectural standards across customer-facing and operational systems.
• Lead the design of complex software systems, integrations, workflows, and data models.
• Drive long-term technical strategy while balancing short-term business priorities.
• Identify technical risks and opportunities early and develop pragmatic plans to address them.
• Lead architectural reviews and guide major technical decisions across teams.
• Establish patterns that improve reliability, maintainability, scalability, and developer productivity.
• Champion AI-assisted software development across the organization.
• Define best practices for leveraging LLMs in coding, testing, debugging, documentation, code review, and operational workflows.
• Design and build agentic systems that automate engineering and business processes.
• Evaluate emerging AI technologies and determine where they can create measurable value.
• Help iterate on Koala's approach to AI-enabled software development and organizational productivity.
• Ensure AI systems are implemented responsibly, securely, and with appropriate operational safeguards.
• Raise the bar for code quality, testing, documentation, and operational readiness.
• Drive improvements in CI/CD, deployment safety, developer experience, and engineering workflows.
• Establish standards for observability, monitoring, alerting, and incident response.
• Introduce tooling and automation that improve engineering velocity without sacrificing quality.
• Foster a culture of ownership, continuous improvement, and technical excellence.
• Partner closely with Product, Operations, Pharmacy, Customer Care, Growth, and Finance teams to understand business challenges and design effective solutions.
• Translate ambiguous business requirements into scalable technical approaches.
• Lead initiatives from concept through implementation, rollout, and operational support.
• Ensure technical decisions align with company goals and customer outcomes.
• Help mentor engineers across all experience levels.
• Provide thoughtful guidance through design reviews, architecture discussions, and code reviews.
• Help develop engineering processes that scale as the organization grows.
• Serve as a trusted technical advisor to cross-functional stakeholders.
• Influence engineering culture through technical leadership rather than organizational authority.

Principal Software Engineer – AI, Platform

Customer Support

• Assist customers over the phone and email with product and service questions
• Manage both inbound and outbound calls and emails
• Proactively identify solutions to questions you anticipate our pet owners have in each interaction
• Take a hands-on approach to resolving every issue, owning it from start to finish
• Provide a best-in-class service experience for our customers while working in a fast-paced environment
• Provide our customers with technical support when navigating our website
• Understand that each interaction is about more than solving a single problem, but an opportunity to create a delightful experience

Principal Software Engineer – AI, Platform

Customer Care Specialist