Koala Health

Account Manager

• Manage the sales cycle with veterinary practices, including larger, multi-location accounts, from lead generation and cold-call outreach to demo, clinic close, and onboarding
• Build relationships with key stakeholders across accounts, including clinic leadership, practice managers, veterinarians, and multi-location decision-makers
• Proactively identify solutions to pain points and customer needs by clearly communicating the value of Koala’s home delivery pharmacy solution
• Support the onboarding and adoption of new clinic partners, ensuring a smooth experience across individual practices and larger account groups
• Remain current on industry trends and the evolving needs of the animal health and veterinary communities
• Provide a best-in-class experience for prospects and partners through proactive communication, consistent follow-up, and strong follow-through
• Understand that each interaction is about more than solving a single problem; it is an opportunity to build trust, strengthen the relationship, and create a delightful experience

Partner Relationship Manager, Clinic Groups