Customer Care Specialist

Koala Health

Customer Experience Associate at a veterinary pharmacy handling customer inquiries via phone and email. Assisting with order updates and providing technical support in a fast-paced environment.

Posted 6/22/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Assist customers over the phone and email with product and service questions
Manage both inbound and outbound calls and emails
Proactively identify solutions to questions you anticipate our pet owners have in each interaction
Take a hands-on approach to resolving every issue, owning it from start to finish
Provide a best-in-class service experience for our customers while working in a fast-paced environment
Provide our customers with technical support when navigating our website
Understand that each interaction is about more than solving a single problem, but an opportunity to create a delightful experience

Requirements

What you’ll need

High school diploma or equivalent
Minimum 2+ years of customer service experience
At least 1+ years of experience in the vet or healthcare space required
6+ months of professional experience working with computer and web based tools
Ability to work 9:30am - 6pm ET, Monday - Friday
Comfortable with virtual environments, including phone contact with customers for the duration of your shift
Excellent communication skills (spoken and written)

Benefits

Comp & perks

Medical, dental, and vision insurance with partial dependent coverage
Generous PTO
401(k) plan
Remote-first culture built on flexibility and trust
Competitive base salary with performance-based incentives

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicecommunication skillsproblem-solvingproactive approachhands-on approachability to work in fast-paced environmentdelightful customer experience

Certifications

high school diploma or equivalent