Koala®

Influencer Marketing

• Support the development and implementation of Koala’s creator and gifting strategy for Koala, growing Koala’s reach across social platforms to target audiences
• Work closely with internal and external (re: agency) stakeholder to ensure creator alignment across key brand moments such as product launches, collab campaigns and sales
• Identify culturally and brand-relevant creators and tastemakers and ambassador opportunities that strengthen Koala’s relevance and reach
• Negotiate creator rates with managers and talent to ensure strong ROI and commercial outcome
• Partner with Creative and Paid teams to maximise content performance across organic and paid channels
• Assist in creative briefing of creators to drive quality and authentic content that hits reach targets
• Manage day-to-day communications with creators and partners, including product orders, contracts and content feedback
• Track and report on campaign performance, reporting regularly on reach, engagement and content KPIs to the wider marketing team
• Maintain organisation across the Marketing Calendar, Influencer Tracker and GDrive (contracts, content, usage rights)
• Concept, create and edit engaging short-form content for TikTok, Instagram, Facebook and emerging social platforms using tools such as Canva, CapCut and Adobe Creative Suite.
• Capture both planned and reactive content, including filming on-location, in the showroom, at events and with creators when required.
• Be comfortable appearing on camera to create authentic, personality-led content for Koala's social channels.
• Plan, maintain and execute the social content calendar in partnership with the Social Lead, ensuring content aligns with key campaigns, launches and cultural moments.
• Schedule and publish content through Sprout Social while maintaining best practices for each platform.
• Monitor community conversations across social channels, responding to comments and DMs in Koala's brand voice while identifying opportunities to engage with creators and customers.
• Analyze organic social performance and translate insights into actionable recommendations through weekly, monthly, quarterly and annual reporting.
• Stay on top of platform trends, new features and emerging content formats, proactively bringing fresh ideas that help Koala remain culturally relevant.
• Work cross-functionally with Creative, Brand, Influencer and Paid teams to ensure social content supports broader marketing initiatives.

Social Content, Influencer Specialist

Production Coordinator

• Production support for all creative in AU Marketing, including channel and campaign briefs, from concept through to final execution.
• Creative resourcing and traffic manager for AU marketing - managing resourcing across a range of disciplines including video editing, copywriting, graphic design, as well as identifying gaps and engaging with external creatives such as agencies and editors to ensure all briefs are prioritised appropriately and delivered on time to meet commercial goals.
• Attend and support kick-off meetings to ensure project teams are clear on the brief, understand roles and responsibilities and timings associated.
• You’re an effective communicator, comfortable liaising with creatives, marketers, product teams, digital and to ensure no roadblocks across projects.
• Shoot producer for all AU Marketing content including all pre-production, on-set lead, post-production and logistic implementation such as PPM, call sheets, schedules, crew and talent bookings, risk assessments, budget management, contracts and usage negotiation.
• Manage end-to-end production for the flagship store, pop-ups, and events, overseeing vendors and structural builds to bring the brand to life in physical spaces.
• Work with brief owners to get clarity and prioritise work, and unblock channel managers and creative team members.

People Operations

• Own full-cycle recruiting for US roles: sourcing, screening, interview coordination, reference checks, and offers.
• Partner with hiring managers to build job descriptions, interview plans, and scorecards.
• Deliver an exceptional candidate experience across all stages of the hiring journey.
• Run onboarding end to end including paperwork, equipment/IT coordination, first-week experience: so new hires land well.
• Administer the US employee lifecycle: new hires, changes, leave, and offboarding within our HRIS.
• Handle day-to-day payroll administration and employee payroll queries, working with our third-party payroll provider.
• Own US employment law compliance across all states we employ in wage and hour, leave, classification, and required notices.
• Be the first point of contact for US employees and managers on people questions, employee relations issues, and day-to-day HR needs.
• Coach managers on performance conversations, team issues, and basic people management practice.
• Run US-specific engagement and culture initiatives that keep a remote, distributed team connected.
• Partner with the Global People & Culture team to roll out global programs, policies, and initiatives, adapting and implementing them for the US market.

People & Culture Partner

• Support the development and implementation of Koala’s creator and gifting strategy for Koala, growing Koala’s reach across social platforms to target audiences
• Work closely with Brand Manager to ensure creator alignment across key brand moments such as product launches, collab campaigns and sales
• Identify culturally and brand-relevant creators and tastemakers and ambassador opportunities that strengthen Koala’s relevance and reach
• Negotiate creator rates with managers and talent to ensure strong ROI and commercial outcome
• Partner with Creative and Paid teams to maximise content performance across organic and paid channels
• Assist in creative briefing of creators to drive quality and authentic content that hits reach targets
• Manage day-to-day communications with creators and partners, including product orders, contracts and content feedback
• Track and report on campaign performance, reporting regularly on reach, engagement and content KPIs to the wider marketing team
• Maintain organisation across the Marketing Calendar, Influencer Tracker and GDrive (contracts, content, usage rights)

Influencer Coordinator

Compliance

• Working closely with the Director, Product Quality & Compliance and the Quality Team, lead the quality and compliance remit for assigned categories.
• Plan and coordinate rigorous 3rd party and in-house testing (e.g., comfort deflection, durability, chemical limits) throughout the product lifecycle.
• Build and maintain robust evidence files for all product claims to ensure ongoing substantiation can be achieved.
• Working with others in the Quality team, ensure compliance with the Illegal Logging Prohibition Act, for all timber and wood-based products.
• Stay ahead of changing local and global regulations and educate internal teams and suppliers on updates.
• Act as a consultant to our manufacturing partners, helping them understand and meet Koala’s technical and ethical standards.
• Review customer returns and warranty data to identify root causes and implement corrective actions with suppliers.
• Efficiently manage and lodge supplier claims for manufacturing faults, providing regular reporting to the finance team.

Quality & Compliance Specialist

Business Development Rep

• B2B目標をサポートするための運営戦略の作成、開発、実施
• 戦略的目標を達成するためのアクションプランの作成と実行
• 宿泊施設、不動産、開発セクターにおける新たなビジネス機会を駆動するための機会を特定し活用
• B2Bチームをリードし、主要な優先事項が効率的かつ効果的に解決されていることを確認
• 営業機会の交渉とクロージング、主要な意思決定者との長期的な関係構築
• トレード＆コマーシャルセクターでのより強い認知を創出するマーケティングイニシアチブの特定と実施
• 日々の業務の監視と業務上の問い合わせ、注文、Fulfillmentのサポート
• KPIを監視・分析して継続的な改善を促進
• 全内部ステークホルダーと緊密に連携し関係を構築
• プロセスの改善に取り組み、効率とスケーラビリティを向上
• B2B顧客のための素晴らしい顧客体験を促進するためのプロアクティブな手段の実施
• 関連する法律、規制、会社ポリシーへの準拠を確保
• 業務効率を向上させるための新技術とシステムの統合をリード

Senior Business Development Manager

Manager

• Oversee daily café operations
• Ensure food safety, hygiene, and compliance with Japanese regulations
• Manage opening and closing procedures
• Develop and maintain cafe SOPs for all key processes
• Maintain quality and consistency of signature items
• Lead a team of full-time and part-time staff
• Foster a positive and brand-aligned team culture
• Handle customer feedback and resolve issues
• Plan and execute community activations and events