Quality & Compliance Specialist

Koala®

Quality & Compliance Specialist ensuring products are safe and compliant at Koala. Leading quality and compliance for furniture and homeware categories in the hybrid Sydney Treehouse.

Posted 6/25/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Working closely with the Director, Product Quality & Compliance and the Quality Team, lead the quality and compliance remit for assigned categories.
Plan and coordinate rigorous 3rd party and in-house testing (e.g., comfort deflection, durability, chemical limits) throughout the product lifecycle.
Build and maintain robust evidence files for all product claims to ensure ongoing substantiation can be achieved.
Working with others in the Quality team, ensure compliance with the Illegal Logging Prohibition Act, for all timber and wood-based products.
Stay ahead of changing local and global regulations and educate internal teams and suppliers on updates.
Act as a consultant to our manufacturing partners, helping them understand and meet Koala’s technical and ethical standards.
Review customer returns and warranty data to identify root causes and implement corrective actions with suppliers.
Efficiently manage and lodge supplier claims for manufacturing faults, providing regular reporting to the finance team.

Requirements

What you’ll need

3-5 years in a Quality Assurance or Compliance role, ideally within hard furniture, soft furnishings, or textiles.
Understanding of global furniture standards (E.g., EN / ISO / AU/NZ) including any regulatory mandatory safety requirements.
A "Data Detective" mindset with the ability to read and interpret complex technical reports and legislation.
Proficiency in root cause analysis (RCA) tools and a proactive approach to mitigating risks.
Excellent verbal and written skills, with the ability to influence cross-functional stakeholders and build trust with international suppliers.

Benefits

Comp & perks

Hybrid working - We’re mixing it up with ~3 days back in the Alexandria Treehouse (office) and work from bed/home (WFB)
Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced.
Fully stocked kitchen with an emphasis on healthy local produce, think bougie brekky, salad bar, kombucha on tap, monthly barbies and more.
The Koala Treehouse is as pet-friendly as they get!
All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam.
Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days.
We believe that simply doing ‘no harm’ isn’t good enough So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding , 1% and so much more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

quality assurancecomplianceroot cause analysisdata analysistesting methodologiesevidence file managementregulatory compliancetechnical report interpretationrisk mitigation

Soft Skills

communicationinfluencingtrust buildingcollaborationproblem solving