Principal Business Consultant, Life Sciences R&D
Veeva Systems
Consultant II, International Relocation
Knowledge Anywhere
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $31 - $39 per hour
Job Level
Mid-LevelSenior
About the role
- Serve as navigator and owner of the assignment process for international assignees, providing subject matter expertise on assignment-related issues
- Administer and police client mobility policy/programs on behalf of clients
- Provide single point of coordination for all phases of international relocation activities
- Provide impeccable customer service to assignees and their families
- Coordinate delivery of services and manage vendors per client policy
- Counsel employees on best utilization of program benefits and payroll benefits
- Deliver expatriate compensation-related services, destination services, household goods shipment coordination, and expense management
- Coordinate language and cross-cultural training
- Interpret customer needs while balancing client policy and proactively maintain communication throughout assignment life cycle
- Recommend enhancements and customization to client policy and provide consultative expertise on industry best practices
- Research and assist clients in development of international policies and compensation programs
- Develop and maintain records and ad hoc reports for management review and decision making
- Maintain and manage relationships with internal departments and external suppliers/partners
- Ensure 100% accuracy and data integrity in all Cartus systems
- Participate in special projects, client presentations, client/supplier training, and assist in training new internal personnel
Requirements
- Related business experience in the customer service or relocation field required
- Business experience in a highly pressurized customer service environment
- Demonstrated analytical and process skills are a minimum requirement
- High level of accuracy and process orientation required
- Bilingual and/or expatriate experience desirable
- Computer Literacy MS Office, Excel to an intermediate level
- Customer Service & administration Skills
- PC/Systems literate
- Planning & Organisation Skills
- Detail oriented - ability to multitask
- Able to work on your own initiative and in a team environment
- Cultural sensitivity
- Must be US-based (job title: US Based Remote)
Benefits
- Remote work (US based remote)
- Bonuses, incentives and benefits vary by position
- Award-winning culture and employer recognitions (Great Place to Work; Forbes World's Best Employers; Newsweek World's Most Trustworthy Companies; Ethisphere World's Most Ethical Companies)
- People-first culture emphasizing empowerment, innovation, and cross-company collaboration
- EOE including disability/veteran
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
analytical skillsprocess skillscustomer service skillsadministration skillsmultitaskingdata integrityreport developmentexpense managementrelocation coordinationbilingual
Soft skills
customer serviceplanningorganizationdetail orientedcultural sensitivityinitiativeteamworkcommunicationconsultative expertiserelationship management
