Customer Experience Advisor
Oner Active
Brand Representative
Knix
full-time
Posted on:
Location Type: Office
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $75,000 per year
Job Level
JuniorMid-Level
About the role
- Serve as the face of Knix in-store, delivering inclusive, personalized, and knowledgeable customer experiences.
- Drive sales and results by contributing to daily, weekly, and monthly targets; increase conversion, add-on sales, and average transaction value.
- Ensure operational excellence: uphold store standards in cleanliness, visual merchandising, inventory management, stock replenishment, fitting room operations, and cash handling.
- Represent the brand with pride, support grassroots marketing and community engagement initiatives, and embody Knix’s mission.
- Train and empower store teams with product knowledge sessions, teach Knix’s sales model, and reinforce customer service standards.
- Report to the Retail Operations team and collaborate with store teams to deliver consistent, elevated brand experiences.
Requirements
- 2-4 years of retail or customer-facing experience, ideally in apparel, lifestyle, or customer-centric environments.
- Store Manager experience desired but not required.
- Strong communication and interpersonal skills with a genuine love of people.
- A track record of delivering and achieving sales results and KPI performance.
- Ability to work a flexible schedule including evenings, weekends, and holidays.
- Passion for Knix’s mission and a desire to grow with the company.
- Customer-obsessed, results-oriented, collaborative, adaptable, and authentic attributes.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
strong communication skillsinterpersonal skillscustomer service standardscollaborativeadaptableauthenticresults-orientedcustomer-obsessedpassion for brand missionability to train and empower teams
