Strategic Operations & Data Analyst
Cyngn
Job Level
JuniorMid-Level
About the role
- Manage order processing and backlog support across all channels, handling manual entries, customer pull-in requests, and internal inquiries.
- Take full ownership of resolutions, train cross-functional teams, and document processes.
- Monitor and align order target dates with actual lead times.
- Resolve internal order tasks that block activation or shipment.
- Train others on processing return authorizations per policy.
- Represent customer needs within manufacturing discussions.
- Use and teach Power BI to identify expedite opportunities.
- Identify and communicate backlog constraints with solutions.
- Ensure proactive communication of delivery date changes.
- Review and validate lead times with manufacturing teams.
- Make prioritization decisions based on business impact.
- Mentor and support team members while owning outcomes.
- Supervise at least two teammates and foster strong internal relationships to improve CX, Sales, and Product efficiency.
Requirements
- Bachelor Degree and fully bilingual (English & Spanish)
- 0–2 years of relevant experience, ideally in order management or a related field.
- Mastery of the order fulfillment cycle, including product knowledge, lead time management, and business system logic.
- Strong analytical and problem-solving skills, with sound judgment in critical situations.
- Customer-focused mindset, with assertiveness to drive superior service outcomes.
- Effective communication and collaboration, both independently and within inclusive teams.
- Proficiency in Microsoft Office and ability to learn new technical tools quickly.
- Empathy and composure, especially in high-pressure or tense situations.
- Passion for mentoring and helping others succeed, including teaching and knowledge sharing.
- Commitment to personal growth, learning, and continuous improvement.
