Head of Operations
Smoking Gun Interactive Inc.
Hotel Front Desk Manager
AvantStay
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $65,000 per year
Job Level
JuniorMid-Level
About the role
- Lead daily front desk operations with a focus on guest satisfaction, operational excellence, and efficiency.
- Recruit, train, and mentor front desk associates, fostering a culture of professionalism and hospitality.
- Manage guest relations, resolving escalations quickly and with empathy.
- Oversee reservations, room assignments, and occupancy management to optimize revenue and guest experience.
- Collaborate closely with housekeeping and maintenance teams to ensure rooms meet brand standards.
- Drive implementation of front desk policies, service protocols, and tech tools to improve workflows.
- Monitor guest reviews and feedback, using insights to enhance service delivery.
- Maintain accurate billing, payments, and cash-handling procedures.
- Serve as a brand ambassador, ensuring every interaction reflects AvantStay’s values of innovation and care.
Requirements
- 2+ years of hospitality experience, including supervisory or management experience in front desk or guest services.
- A proven ability to lead teams and create an engaging, high-performance work environment.
- Exceptional communication skills and a natural ability to connect with guests and colleagues.
- Strong problem-solving skills and the ability to remain calm and resourceful in high-pressure situations.
- Proficiency with hotel management and reservation systems; tech-savvy and eager to learn new platforms.
- Meticulous attention to detail and a strong sense of organization.
- A passion for travel, hospitality, and building exceptional guest experiences.
- Flexibility to work nights, weekends, and holidays as needed.
- Must reside in the United States.
