Knapsack

Business Operations

• Own recruiting operations end to end in partnership with hiring managers
• Create job descriptions and gather market salary data
• Conduct hiring intakes and define interview processes
• Post roles and manage applicant pipelines
• Screen candidates and coordinate interviews
• Facilitate hiring decision meetings
• Draft and manage offer letters
• Own onboarding from offer acceptance through first 30–90 days
• Set up new hires in Rippling
• Lead first-day onboarding sessions
• Ensure benefits enrollment and access are complete
• Conduct regular new-hire check-ins
• Serve as front door for employee questions
• Maintain salary bands and performance review cycles
• Manage benefits programs and renewals
• Maintain employee records
• Monitor morale, engagement, and retention risk
• Manage NDAs, contractor agreements, offer letters, and option grants
• Serve as operational contact for employment-related legal matters
• Coordinate with external legal counsel
• Maintain operational trackers and documentation
• Plan and coordinate team offsites
• Manage administrative workflows and state renewals
• Manage CEO calendar and travel
• Support COO scheduling and follow-ups
• Coordinate leadership meetings
• Support Board and investor materials

People and Business Operations Manager

Account Executive

• Act as a primary point of contact and the face of Knapsack for our prospects
• Own all aspects of sales strategy and execution of your deals from end-to-end, focusing on strong qualification, creating urgency, and managing the enterprise procurement process effectively
• Contribute to pipeline generation, prospecting, and lead generation
• Clearly articulate and demonstrate our value proposition via presentations and demos
• Lead effective and efficient evaluations of our platform, drive the decision-making process, and navigate procurement in complex enterprise environments
• Create excitement and enthusiasm among prospects
• Consistently manage accurate pipeline and CRM data, including buying process, buying criteria, next steps and owners
• Collaborate with Customer Success, Solutions and Marketing to drive expansion within existing accounts
• Collaborate with other GTM team members and test new customer acquisition strategies to increase pipeline and accelerate the sales cycle
• Consistently contribute product ideas and feedback to represent the voice of our prospective prospects internally
• Contribute to sales scripts, prospect messaging, and sales playbook
• Identify inefficiencies and implement improvements in our sales process

Enterprise Account Executive

Project Manager

• Own project plans, timelines, and delivery milestones for active services engagements
• Facilitate project kickoffs, recurring status check-ins, and milestone reviews
• Track scope, dependencies, risks, and delivery health across engagements
• Maintain clear documentation (project plans, RAID logs, action items, timelines)
• Coordinate across internal teams (e.g., Solutions, CX, Product, Engineering as needed)
• Ensure client expectations remain aligned with delivery reality
• Flag risks early and drive mitigation plans
• Support delivery leaders with capacity awareness and sequencing
• Produce concise status updates for internal and client stakeholders

People and Business Operations Manager

Enterprise Account Executive

CX Project Manager