Knapsack

CX Project Manager

Knapsack

part-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $50 per hour

Job Level

Mid-LevelSenior

About the role

  • Own project plans, timelines, and delivery milestones for active services engagements
  • Facilitate project kickoffs, recurring status check-ins, and milestone reviews
  • Track scope, dependencies, risks, and delivery health across engagements
  • Maintain clear documentation (project plans, RAID logs, action items, timelines)
  • Coordinate across internal teams (e.g., Solutions, CX, Product, Engineering as needed)
  • Ensure client expectations remain aligned with delivery reality
  • Flag risks early and drive mitigation plans
  • Support delivery leaders with capacity awareness and sequencing
  • Produce concise status updates for internal and client stakeholders

Requirements

  • 4–8+ years of experience in project or delivery management, ideally in: SaaS
  • Professional services
  • Consulting
  • Digital or technical delivery environments
  • Experience managing long-running, multi-phase engagements
  • Comfortable working part-time across multiple concurrent projects
  • Strong written and verbal communication—clear, concise, and structured
  • Pragmatic, calm, and proactive under ambiguity.
  • Experience with tools like Asana, Jira, Notion, Linear, Smartsheet, or similar.
  • Nice to Have: Experience with design systems, component libraries, or dev/design collaboration workflows.
  • Experience supporting customer-facing or revenue-generating engagements.
  • Familiarity with SaaS implementation, enablement, or change management projects.
  • Prior contract or fractional PM experience.
Benefits
  • Fully remote 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementdelivery managementscope trackingrisk managementdocumentationmulti-phase engagement managementSaaS implementationchange management
Soft skills
communicationproactivecalm under ambiguityorganizational skills