QA Engineer

• Follow defined processes and work instructions according to Knapp installation standards as well as US state and federal regulations
• Perform quality inspections of mechanical and electrical installations and provide quality assurance reporting and feedback to the installation team and leadership
• Review findings with onsite supervisors and office management
• Develop standardized inspection protocols, master lists, and quality inspection procedures to ensure consistent quality monitoring across projects
• Analyze trends in data to identify systematic issues and recommend improvements
• Provide comprehensive quality assurance KPI metric tracking and reporting
• Ensure adherence to appropriate industry regional standards of installation and safety equipment guidelines
• Ensure installation meets established processes, guidelines, regulations, and quality standards
• Serve as subject matter expert for installation quality topics and collaborate with other subsidiaries and departments to establish quality standards and requirements
• Conduct routine SOP training and maintain standards documentation
• Organize and facilitate trainings both onsite and in-house for team members, customers, and installation partners
• Create and maintain installation documentation, guidelines, and training materials
• Travel to customer sites and office as required (up to 50%)

Installation and Quality Assurance Specialist

Quality Assurance Manager

Quality Assurance Technician – First Shift

Disability Claims QA

Customer Care QA Specialist

EMS Tester