Supplier Quality Manager
hims & hers
Installation and Quality Assurance Specialist
KNAPP North America
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Follow defined processes and work instructions according to Knapp installation standards as well as US state and federal regulations
- Perform quality inspections of mechanical and electrical installations and provide quality assurance reporting and feedback to the installation team and leadership
- Review findings with onsite supervisors and office management
- Develop standardized inspection protocols, master lists, and quality inspection procedures to ensure consistent quality monitoring across projects
- Analyze trends in data to identify systematic issues and recommend improvements
- Provide comprehensive quality assurance KPI metric tracking and reporting
- Ensure adherence to appropriate industry regional standards of installation and safety equipment guidelines
- Ensure installation meets established processes, guidelines, regulations, and quality standards
- Serve as subject matter expert for installation quality topics and collaborate with other subsidiaries and departments to establish quality standards and requirements
- Conduct routine SOP training and maintain standards documentation
- Organize and facilitate trainings both onsite and in-house for team members, customers, and installation partners
- Create and maintain installation documentation, guidelines, and training materials
- Travel to customer sites and office as required (up to 50%)
Requirements
- 4+ years of demonstrated experience with installation of material handling or automation systems
- Exceptional attention to detail and strong analytical and problem-solving abilities
- Demonstrated experience with Quality Assurance (QA) and Quality Control (QC) methodologies, including inspection, testing, and reporting
- Intermediate to advanced understanding of engineering design principles, particularly in mechanical and electrical systems
- Ability to read and interpret engineered drawings & schematics
- Intermediate understanding of industrial safety standards and regulatory compliance, including OSHA, ANSI, NFPA, and ideally CSA (for Canadian operations)
- Advanced verbal, written, and digital communication skills
- Proficiency in Microsoft Word, Excel, PowerPoint, and other digital tools
- Ability to create and maintain technical documentation, including inspection reports, punch lists, and QA records
- Ability to guide, mentor, and lead within established quality expectations
- Strong resource management based on changing priorities and assignments
- Travel required up to 50%
- Authorization to work in the U.S
- Passport or ability to obtain passport
- Physical requirements including lifting up to 50 pounds, climbing ladders, and extended periods of standing or sitting
