Klink Finance

Customer Success Manager

• Monitor and optimise publisher performance across our offerwall and API integrations, proactively flagging and resolving issues
• Build and maintain strong relationships with publisher partners, identifying opportunities to grow their revenue and expand the partnership
• Monitor our offer inventory and build processes and automations to suggest the right offers to the right partners at the right time
• Handle advertiser campaign queries and troubleshooting with speed and clarity
• Identify upsell and expansion opportunities within the advertiser base and collaborate with the team to act on them
• Build and maintain performance reports and dashboards using Metabase and PostHog
• Create scalable support and success processes from scratch — we are still building here and want your input
• Leverage AI tools (Claude and others) to automate repetitive tasks and improve response quality and speed

Customer Success Manager – Offerwall Mobile Apps

Manager

• Monitor and optimise publisher performance across our offerwall and API integrations, proactively flagging and resolving issues
• Build and maintain strong relationships with publisher partners, identifying opportunities to grow their revenue and expand the partnership
• Handle advertiser campaign queries and troubleshooting with speed and clarity
• Oversee support for Klink's own app users via Intercom, ensuring timely and high-quality responses are delivered
• Build and maintain performance reports and dashboards using Metabase and PostHog

Account & Support Manager

• Monitor and optimise publisher performance across our offerwall and API integrations, proactively flagging and resolving issues
• Build and maintain strong relationships with publisher partners, identifying opportunities to grow their revenue and expand the partnership
• Handle advertiser campaign queries and troubleshooting with speed and clarity
• Oversee support for Klink's own app users via Intercom, ensuring timely and high-quality responses are delivered
• Spot patterns in user issues and translate them into actionable product or process improvements
• Build and maintain performance reports and dashboards using Metabase and PostHog
• Create scalable support and success processes from scratch

Customer Success Manager – Offerwall Mobile Apps

Account & Support Manager

Customer Success & Support Manager