Klink Finance

Customer Success & Support Manager

Klink Finance

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Monitor and optimise publisher performance across our offerwall and API integrations, proactively flagging and resolving issues
  • Build and maintain strong relationships with publisher partners, identifying opportunities to grow their revenue and expand the partnership
  • Handle advertiser campaign queries and troubleshooting with speed and clarity
  • Oversee support for Klink's own app users via Intercom, ensuring timely and high-quality responses are delivered
  • Spot patterns in user issues and translate them into actionable product or process improvements
  • Build and maintain performance reports and dashboards using Metabase and PostHog
  • Create scalable support and success processes from scratch

Requirements

  • Experience in offerwall preferred, alternatively performance marketing, or mobile user acquisition
  • Proven account management or customer success background with a track record of retaining and growing partnerships
  • Genuine curiosity about AI automation: you actively look for ways to use tools like Claude to work smarter
  • Strong communicator who can translate technical nuance for non-technical partners and vice versa
  • Data-driven mindset. You back your decisions with numbers and are comfortable in analytics tools
  • Familiarity with offerwall and affiliate platforms, publisher monetisation, or CPA/CPI campaign structures (Nice-to-haves)
  • Hands-on experience with Metabase, PostHog, Intercom, Jira, or similar tools (Nice-to-haves)
  • Experience working in a startup or small team environment where scope evolves quickly (Nice-to-haves)
Benefits
  • Real ownership and impact from day one — no bureaucracy, no hand-holding
  • A team that is small enough that your work is always visible and valued
  • A fast-growing platform with genuine traction
  • The chance to build processes and systems that will shape how we operate for years to come
  • Remote-first and flexible — we care about output, not hours
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
offerwallperformance marketingmobile user acquisitionaccount managementcustomer successdata analysisanalytics
Soft Skills
strong communicatorcuriosity about AI automationproblem-solvingrelationship buildingdata-driven mindset