Customer Success & Support Manager

Klink Finance

Offerwall Customer Success & Support Manager at Klink Finance managing publisher and advertiser relationships. Ensuring app user support and optimizing publisher performance for the rewards platform.

Posted 4/16/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Monitor and optimise publisher performance across our offerwall and API integrations, proactively flagging and resolving issues
Build and maintain strong relationships with publisher partners, identifying opportunities to grow their revenue and expand the partnership
Handle advertiser campaign queries and troubleshooting with speed and clarity
Oversee support for Klink's own app users via Intercom, ensuring timely and high-quality responses are delivered
Spot patterns in user issues and translate them into actionable product or process improvements
Build and maintain performance reports and dashboards using Metabase and PostHog
Create scalable support and success processes from scratch

Requirements

What you’ll need

Experience in offerwall preferred, alternatively performance marketing, or mobile user acquisition
Proven account management or customer success background with a track record of retaining and growing partnerships
Genuine curiosity about AI automation: you actively look for ways to use tools like Claude to work smarter
Strong communicator who can translate technical nuance for non-technical partners and vice versa
Data-driven mindset. You back your decisions with numbers and are comfortable in analytics tools
Familiarity with offerwall and affiliate platforms, publisher monetisation, or CPA/CPI campaign structures (Nice-to-haves)
Hands-on experience with Metabase, PostHog, Intercom, Jira, or similar tools (Nice-to-haves)
Experience working in a startup or small team environment where scope evolves quickly (Nice-to-haves)

Benefits

Comp & perks

Real ownership and impact from day one — no bureaucracy, no hand-holding
A team that is small enough that your work is always visible and valued
A fast-growing platform with genuine traction
The chance to build processes and systems that will shape how we operate for years to come
Remote-first and flexible — we care about output, not hours

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

offerwallperformance marketingmobile user acquisitionaccount managementcustomer successdata analysisanalytics

Soft Skills

strong communicatorcuriosity about AI automationproblem-solvingrelationship buildingdata-driven mindset