Account & Support Manager

Klink Finance

Offerwall Account & Support Manager at Klink Finance responsible for optimizing relationships and support for publishers and advertisers. Fostering success and improving processes in a remote setting.

Posted 4/27/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Monitor and optimise publisher performance across our offerwall and API integrations, proactively flagging and resolving issues
Build and maintain strong relationships with publisher partners, identifying opportunities to grow their revenue and expand the partnership
Handle advertiser campaign queries and troubleshooting with speed and clarity
Oversee support for Klink's own app users via Intercom, ensuring timely and high-quality responses are delivered
Build and maintain performance reports and dashboards using Metabase and PostHog

Requirements

What you’ll need

Experience in offerwall preferred, alternatively performance marketing, or mobile user acquisition
Proven account management or customer success background with a track record of retaining and growing partnerships
Genuine curiosity about AI automation: you actively look for ways to use tools like Claude to work smarter
Strong communicator who can translate technical nuance for non-technical partners and vice versa
Data-driven mindset. You back your decisions with numbers and are comfortable in analytics tools

Benefits

Comp & perks

Real ownership and impact from day one — no bureaucracy, no hand-holding
A team that is small enough that your work is always visible and valued
A fast-growing platform with genuine traction
The chance to build processes and systems that will shape how we operate for years to come
Remote-first and flexible — we care about output, not hours

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

performance marketingmobile user acquisitionaccount managementcustomer successdata analysis

Soft Skills

strong communicatorrelationship buildingproblem solvingcuriositydata-driven mindset