Customer Success Manager – Offerwall Mobile Apps

Klink Finance

Customer Success Manager ensuring publisher success and advertiser support at Klink, a next-gen rewards and performance marketing platform connecting advertisers, users, and publishers.

Posted 5/17/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Monitor and optimise publisher performance across our offerwall and API integrations, proactively flagging and resolving issues
Build and maintain strong relationships with publisher partners, identifying opportunities to grow their revenue and expand the partnership
Monitor our offer inventory and build processes and automations to suggest the right offers to the right partners at the right time
Handle advertiser campaign queries and troubleshooting with speed and clarity
Identify upsell and expansion opportunities within the advertiser base and collaborate with the team to act on them
Build and maintain performance reports and dashboards using Metabase and PostHog
Create scalable support and success processes from scratch — we are still building here and want your input
Leverage AI tools (Claude and others) to automate repetitive tasks and improve response quality and speed

Requirements

What you’ll need

Experience in offerwall space, alternatively performance marketing, or mobile user acquisition in mobile gaming
You know what CPA/CPI campaigns are and how to set them up
Proven account management or customer success background with a track record of retaining and growing partnerships
Genuine curiosity about AI automation: you actively look for ways to use tools like Claude to work smarter
Strong communicator who can translate technical nuance for non-technical partners and vice versa
Data-driven mindset. You back your decisions with numbers and are comfortable in analytics tools
Familiarity with affiliate platforms and publisher monetisation (nice-to-have)
Hands-on experience with Metabase, PostHog, Intercom, Jira, or similar tools (nice-to-have)
Experience working in a startup or small team environment where scope evolves quickly (nice-to-have)

Benefits

Comp & perks

Real ownership and impact from day one — no bureaucracy, no hand-holding
A team that is small enough that your work is always visible and valued
A fast-growing platform with genuine traction
The chance to build processes and systems that will shape how we operate for years to come
Remote-first and flexible — we care about output, not hours

ATS Keywords

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Hard Skills & Tools

offerwallperformance marketingmobile user acquisitionCPA campaignsCPI campaignsaccount managementcustomer successdata analysisautomation

Soft Skills

strong communicatorcuriosityproblem-solvingrelationship buildingdata-driven mindset