Dynamics 365 Client Partner
Stoneridge Software
ERP
Regional Aftermarket Business Development Manager
KION Group
full-time
Posted on:
Origin: • 🇺🇸 United States • South Carolina
Visit company websiteJob Level
SeniorLead
Tech Stack
ERP
About the role
- Responsible for aftermarket parts sales management within assigned territory including dealer contact management, sales strategies, product identification and knowledge, pricing recommendations, market analysis and customer needs analysis
- Serve as key contact to dealers for overall support of customer service efforts from KION North America
- Develop and support tools to educate dealers and customers on benefits of KION aftermarket products and drive dealer improvements
- Manage aftermarket parts sales activities and dealer development
- Oversee launch of service parts in unison with product (truck) launches to dealers
- Ensure dealers can effectively utilize KION tools to purchase parts, maintain contact data, file warranty claims and review technical support data
- Drive knowledge sharing in dealer network to spread best practices and identify KPIs and process improvements
- Deliver sustainable results while balancing customer needs with KION business results
- Develop, maintain and communicate Recommended Spare Parts Lists
- Provide effective new dealer onboarding within one month of dealer appointment
- Develop territory management plans, sales strategies, proposals, forecasts and sales presentations for aftermarket sales
- Provide technical assistance and troubleshooting support to dealers
- Promote dealer-installed options and common commodity purchases through KION
- Resolve commercial issues, including warranty, price discrepancy and ordering issues
- Develop and execute marketing plan to drive parts business growth and gather competitive intelligence
- Coordinate with Marketing to execute integrated communications and maintain parts resource publications
- Utilize digital tools to maintain accurate records of sales calls, customer files and sales activity information
- Establish and track KPIs for the parts business
Requirements
- Ability to multi-task and to work as part of a team to resolve problems
- Ability to read material handling equipment technical drawings and parts and service manuals
- Ability to effectively communicate technical information via telephone, email and internet tools
- Strong quantitative and analytical skills; ability to solve complex problems
- Ability to organize and prioritize tasks to ensure timely completion
- Advanced computer skills, including demonstrated use of email, company ordering software, technical system software and spreadsheet software
- Strong communication skills (oral and written, telephone/email/in person)
- Experience using an ERP system (SAP strongly preferred)
- Bilingual in Spanish and English a plus
- Ability to travel 60-75% within region
- BA / BS degree or equivalent work experience (7+ years) in industrial or business management, customer service or related field
- Previous experience managing parts / after sales and developing and implementing short and long term marketing program within aftermarket sales.
