Business Development Rep

• Responsible for aftermarket parts sales management within assigned territory including dealer contact management, sales strategies, product identification and knowledge, pricing recommendations, market analysis and customer needs analysis
• Serve as key contact to dealers for overall support of customer service efforts from KION North America
• Develop and support tools to educate dealers and customers on benefits of KION aftermarket products and drive dealer improvements
• Manage aftermarket parts sales activities and dealer development
• Oversee launch of service parts in unison with product (truck) launches to dealers
• Ensure dealers can effectively utilize KION tools to purchase parts, maintain contact data, file warranty claims and review technical support data
• Drive knowledge sharing in dealer network to spread best practices and identify KPIs and process improvements
• Deliver sustainable results while balancing customer needs with KION business results
• Develop, maintain and communicate Recommended Spare Parts Lists
• Provide effective new dealer onboarding within one month of dealer appointment
• Develop territory management plans, sales strategies, proposals, forecasts and sales presentations for aftermarket sales
• Provide technical assistance and troubleshooting support to dealers
• Promote dealer-installed options and common commodity purchases through KION
• Resolve commercial issues, including warranty, price discrepancy and ordering issues
• Develop and execute marketing plan to drive parts business growth and gather competitive intelligence
• Coordinate with Marketing to execute integrated communications and maintain parts resource publications
• Utilize digital tools to maintain accurate records of sales calls, customer files and sales activity information
• Establish and track KPIs for the parts business

Regional Aftermarket Business Development Manager

Business Development Representative

Business Development Representative

VP, Strategy – Business Development

Business Development Manager

Business Development Representative