Cost Accounting Manager
ImmunityBio, Inc.
ERP
Dynamics CRM Lead/Manager
Barry-Wehmiller
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $135,000 - $160,000 per year
Job Level
Senior
Tech Stack
ERP
About the role
- Deliver portfolio of application and process solutions to cross-platform sales, marketing, and field service organizations
- Ensure systems meet cross-platform business needs and drive continuous improvement
- Work closely with business product owners and stakeholders to identify opportunities to improve adoption and value of Customer Engagement tools
- Act as primary point of contact for stakeholders on Customer Engagement Application Services
- Act as primary IT product owner (SME) of applications within Customer Engagement Applications portfolio
- Lead implementation and improvement projects; coordinate across platforms and teams
- Communicate status, KPIs, and manage escalations to ensure on-time quality delivery
- Analyze, design, and implement process improvement changes
- Track and prioritize request backlog and provide periodic updates to stakeholders
- Educate business teams on application features; assist with training and deliver training as required
- Lead design sessions and prototyping to enhance business processes and information flow
- Stay current on vendor application roadmap, releases, and industry best practices
- Ensure implemented applications deliver business adoption and outcomes
Requirements
- B.S. or B.A. degree in Business Administration, Management, Project Management, Computer Science, Engineering, or related field
- 8+ years of experience leading CRM, CPQ, Field Service and Marketing Tool deployments, from scope all the way to stabilization in a multinational company
- Strong understanding of the Sales, Marketing, Quoting, and Field Service processes
- Direct experience of leveraging and integrating enterprise level systems, inclusive of CRM, CPQ, ERP (D365 F&O desired) and Business Intelligence
- Ideal: experience implementing Microsoft D365 CRM & Field Service Solutions
- Ideal: experience with Experlogix CPQ solution
- Ideal: experience with Hubspot
- Broad experience either as part of business operations or very familiar with broad business operations and track record of successful management of change
- Experience delivering excellent user support within a matrix structure
- Experience in systems governance and change control
- Experience estimating project costs and leading projects
- Preferred work experience in a manufacturing company with capital equipment or similar
- Excellent coordination and project management skills
- Excellent ability to collaborate and engage with IT leadership, business customers and external third parties
- Strong commercial acumen to manage operational and project budgets
- Excellent verbal and written communication skills
- Must be able to work across all IT technical platforms to coordinate joint resolution of business problems
- Experience influencing cross-functional teams without formal authority
- Well-developed analytical skills; strategizing, planning, and problem solving
- Skilled at influencing, prioritizing, and setting expectations
- Collaborative and thrives working cross-functionally
- Ability to work independently
- Experience coaching, mentoring, and developing others
