
Senior Director, Customer Service Engineering
KION Group
full-time
Posted on:
Location Type: Office
Location: Wauwatosa • New York • Utah • United States
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Salary
💰 $175,000 - $250,000 per year
Job Level
Tech Stack
About the role
- Lead and coach a team of engineering leaders and principal engineers, encouraging a culture of inclusion and collaboration to deliver on goals
- Drive the engineering team to deliver project scope by conducting site audits, designing, validating, ordering and then commissioning and testing
- Ensure adherence to schedule, budget, and quality
- Act as a primary point of escalation for project-related issues, ensuring swift resolution
- Identify new business opportunities and direct sustaining engineering projects
- Develop and manage departmental budgets and business plans
- Troubleshoot and resolve complex challenges, recommending procedural changes as needed
- Provide leadership on strategic business planning and continuous improvement initiatives
Requirements
- Bachelor’s degree or Advanced Degree in Engineering
- 10 years successful experience in leading Project Management or Project Engineering teams
- Demonstrates advance understanding and application of management approaches for work direction, motivation, and performance management
- Proven experience in managing large teams and project execution including design, validation, commissioning and testing, systems integration, risk management, and team leadership
- Advanced understanding of mechanical and controls systems as well as intermediate level understanding of software systems
- Excellent communication and interpersonal skills with a strong customer focus
- Ability to lead continuous improvement initiatives and implement innovative solutions
- Ability to manage multiple activities, of varying size, at the same time
- Ability to travel up to 50% and work weekends and holidays
Benefits
- Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementproject engineeringdesignvalidationcommissioningtestingsystems integrationrisk managementmechanical systemscontrols systems
Soft Skills
leadershipcoachingcommunicationinterpersonal skillscustomer focusmotivationperformance managementcontinuous improvementproblem-solvingmultitasking
Certifications
Bachelor’s degree in EngineeringAdvanced Degree in Engineering