Kinrise

Support Engineer

• Provide first-line support to employees, troubleshooting hardware and software issues.
• Maintain network systems and implement IT solutions to enhance operational efficiency.
• Support 5 sites in Southeast Melbourne.
• Focus on simplification and root cause analysis and remediation in help desk support.
• Troubleshoot, diagnose, and resolve technical hardware and software issues.
• Assist with setup and support of network systems, including LAN/WAN, Wi-Fi, VPNs, and other networking equipment.
• Install, modify, and repair computer hardware and software.
• Support factory-based computers in line with safety and quality policies.

IT Support Analyst