KidStrong

Sales

• Initiate contact with potential members via phone and text to promote KidStrong programs and membership opportunities.
• Utilize scripts and marketing materials provided to effectively communicate the benefits of KidStrong membership.
• Build rapport and maintain relationships with leads to drive conversions and achieve sales targets.
• Qualify leads based on established criteria and assess their needs and interests in KidStrong programs.
• Provide accurate and timely information to potential members about membership options, pricing, and program details.
• Follow up with leads to answer questions, address concerns, and guide them through the enrollment process.
• Act as a liaison between headquarters and KidStrong franchisees to align sales strategies and goals.
• Maintain accurate records of all sales activities and member interactions using CRM software.
• Track sales metrics, including conversion rates, lead response times, and member retention rates.

Membership Sales Specialist

Manager

• Understand the center’s key KPIs and financials to make informed and responsible business decisions.
• Build and maintain relationships with KidStrong families that align with our core values and provide exceptional customer service.
• Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc.
• Daily, Weekly, and Monthly cleaning and maintenance of the center.
• Delegate center tasks amongst the center team to ensure consistent execution.
• Manage center-level employee issues and manage appropriate documentation.
• Schedule, promote, and sell KidStrong events, such as camps and parties, to maximize center profitability.
• Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
• Responsible for sales, as well as delegating responsibilities to the center staff team.
• Source and attend local events to increase brand awareness, and drive incremental leads and memberships.
• Foster a coaching culture - see something, say something.
• Continuously assess and document Coaches based on the KidStrong Coach DNA profile and class quality.
• Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates.
• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old approximately as required by business demands.

Membership Sales Specialist

General Manager