KidStrong

Sales

• Outreach and Engagement: Initiate contact with potential members via phone and text to promote KidStrong programs and membership opportunities.
• Build rapport with leads and trial customers to drive conversions and achieve sales targets.
• Lead Management: Qualify leads based on established criteria and assess their needs and interests in KidStrong programs.
• Follow up with leads to answer questions, address concerns, and close sales.
• Guide new members through the enrollment and onboarding process.
• Maintain accurate records of all sales activities and member interactions using CRM software.

Sales Associate

• Outreach and Engagement: Initiate contact with potential members via phone and text to promote KidStrong programs and membership opportunities.
• Utilize scripts and marketing materials provided to effectively communicate the benefits of KidStrong membership.
• Build rapport with leads and trial customers to drive conversions and achieve sales targets.
• Lead Management: Qualify leads based on established criteria and assess their needs and interests in KidStrong programs.
• Provide accurate and timely information to potential members about membership options, pricing, and program details.
• Follow up with leads to answer questions, address concerns, and close sales.
• Guide new members through the enrollment and onboarding process.
• Communicate with center leadership on status of leads, joins and Trials to make sure families have a great experience and facilitate smooth transition from phone to in-center.
• Sales Performance and Reporting: Maintain accurate records of all sales activities and member interactions using CRM software.
• Track sales metrics, including conversion rates, lead response times, and member retention rates.
• Collaborate with center leadership on solutions to achieve sales goals.

• Driving membership sales through high-volume outbound phone calls on inbound leads.
• Provides excellent leadership and management to create a positive, successful environment for clients.
• Properly manages and exceeds all KidStrong sales and operational budgets.
• Responsible for overseeing the sales process and systems.
• Works closely with the Center's Area Developer (owner) and Assistance General Manager to ensure that leads and future members are looked after during center visits.
• Builds and maintains KidStrong class size through scheduling optimization.
• Models all Center activities through self-involvement (leading by example).
• If applicable, trains and mentors subordinates for ongoing success and future growth.
• Communicate with staff for all trials and anything they need to know about the members.
• Timely response and follow through with all owner requests and client and lead requests.
• Enforces KidStrong corporate and Center policies, business practices, systems and processes.
• Ensures that telephone inquiries (general and sales related), guest registration,, credit and debit card handling, delinquent account procedures, customer care calls, and change requests are handled appropriately.
• Provides and maintains the highest level of customer service.
• Provides effective decision-making regarding customer service issues.
• Effectively overcomes objections to membership enrollment.
• Meets weekly and as needed with owner to discuss sales performance.

Sales Associate

Sales Associate

Sales Manager