KidStrong

Manager

• Understand the center’s key KPIs and financials to make informed and responsible business decisions
• Build and maintain relationships with KidStrong families that align with our core values and provide exceptional customer service
• Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc.
• Daily, Weekly, and Monthly cleaning and maintenance of the center
• Delegate center tasks amongst the center team to ensure consistent execution
• Manage center-level employee issues and manage appropriate documentation
• Set and communicate coach schedules using appropriate scheduling and communication platforms
• Schedule, promote, and sell KidStrong events, such as camps and parties, to maximize center profitability
• Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool
• Responsible for sales, as well as delegating responsibilities to the center staff team
• Finalize sales and bookings that are generated through online self-sign-up flow
• Source and attend local events to increase brand awareness, and drive incremental leads and memberships
• Foster a coaching culture - see something, say something
• Continuously assess and document Coaches based on the KidStrong Coach DNA profile and class quality
• Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates
• Ensure candidates complete all paperwork to comply with company policy and law
• Lead coaching candidates through the training process and required evaluations
• Manage and support the ongoing professional development of staff through LearnUpon
• Lead Center level staff meetings focused on - development, productivity, programming, and product
• Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers
• Attend weekly leadership meetings
• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old approximately as required by business demands
• Create positive interactions with students and families before, during, and after class
• Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it
• Demonstrate and manage the implementation of various programming and curriculum elements
• Use the KS Coaches App to record and provide data (attendance, awards, etc.)
• Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight
• Lead monthly center staff meetings focused on culture, development, product, and performance
• Approximately 3-5 coaching hours per week

General Manager

• Centre Operations: Master the Numbers: Know your KPIs and financials inside and out
• Relationship Guru: Be the friendly face everyone loves to see
• Keep it Running: Maintain a spotless center and a smooth operation
• Delegate Tasks: Make sure your team is on point and you aren’t burnt out
• Flex Your Weekly Schedule: Work 4 weekdays and 1 weekend shift
• Sales: Drive Membership: Work with your team to set goals and fill those class spots
• Lead the Charge: Dial the phones, send the texts, and turn the leads into KidStrong members
• Be the Face: Arrange and attend local events that make KidStrong the talk of the town
• Leadership: Foster Growth: Inspire your team to be their best selves on and off the blue floor
• Recruit & Train: Find, onboard, and develop rockstar coaches
• Develop: Use KidStrong’s awesome training tools to help continue the professional development of yourself and your team
• Stay Connected: Communicate clearly via Slack and Email
• Coaching: Be Hands-On: Deliver our awesome curriculum and high-fives in equal measure
• Keep your finger on the pulse: Actively coach 2 classes a week
• Track Progress: Use the KS Coaches App to monitor attendance and achievements
• Stay Active: Navigate a physically demanding environment with the energy of a kid on a sugar rush.

• Ensuring all prospects are followed up with in a timely manner
• Book trial classes and following up with each trial on their experience
• Provide member service by replying to emails, texts and calls
• Assisting the General Manager in hiring, training, on boarding new coaches
• Assisting the General Manager in coach evaluations and development
• Coaching a minimum of 10 classes per week

General Manager

General Manager

Assistant General Manager