KidStrong

Sales

• Driving pre-opening membership sales through high-volume outbound phone calls on inbound leads
• Provides excellent leadership and management to create a positive, successful environment for staff and clients.
• Properly manages and exceeds all KidStrong sales and operational budgets.
• Works closely with the KidStrong General Manager and Area Developer
• Builds and maintains KidStrong class size through scheduling optimization.
• Timely response and follow through with all KidStrong corporate/owner requests and client and lead requests
• Enforces KidStrong corporate policies, business practices, systems and processes.
• Provides and maintains the highest level of customer service.
• Provides effective decision-making regarding customer service issues.

Membership Sales Specialist

• Conduct high-volume outbound calls, texts, and (some) emails to follow up with inbound leads.
• Schedule trial classes and ensure strong attendance through consistent confirmation and follow-up.
• Engage in consultative conversations with parents to understand their child’s needs and position the value of KidStrong.
• Convert trial attendees into active memberships through clear communication of program benefits.
• Engage with walk-in prospects and trial families to deliver a positive and informative first experience.
• Maintain consistent follow-up with all leads to maximize conversion opportunities.
• Maintain accurate and organized lead records within the GloFox CRM system.
• Process membership transactions and account updates through GloFox.
• Communicate with prospective and current members using approved communication tools such as Podium.
• Follow established lead management workflows while identifying opportunities to improve effectiveness.
• Track and report sales activity including calls, texts, emails, and trial outcomes.
• Identify and develop new lead sources through partnerships with local schools, children’s programs, and community organizations.
• Represent KidStrong at community events, pop-ups, and local networking opportunities.
• Promote the KidStrong program within the surrounding community to increase awareness and trial attendance.
• Engage positively with families during trial visits and membership onboarding.
• Provide clear communication regarding class schedules, membership options, and program expectations.
• Work alongside the coaching team to ensure trial classes are properly prepared and supported.
• Provide sales reports and performance updates to ownership or management as requested.

Sales Associate – Part Time or Full Time

Manager

• Understand the center’s key KPIs and financials to make informed and responsible business decisions.
• Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
• Oversee center initiatives i.e. center maintenance, training, brand consistency, etc.
• Communicate any Coach schedule changes using appropriate scheduling and communication platforms.
• Sell and schedule events such as camps and parties, to maximize center profitability.
• Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
• Finalize sales and bookings that are generated through online self-sign-up flow.
• Source and attend local events to increase brand awareness, and drive incremental leads and memberships.
• Foster a coaching culture - see something, say something.
• Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality.
• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old approximately as required by business demands.

Membership Sales Specialist

Sales Associate – Part Time or Full Time

Assistant General Manager