Vice President, Revenue Operations and Sales Strategy
Stampli
Director of Customer Success
Kiddom
full-time
Posted on:
Origin: • 🇺🇸 United States • District of Columbia, Illinois, New York, Pennsylvania
Visit company websiteSalary
💰 $100,000 - $160,000 per year
Job Level
Lead
About the role
- Define the vision for customer success – Build and scale a strategy that ensures districts, schools, and educators achieve measurable outcomes with Kiddom.
- Drive adoption and retention – Partner with GTM, product, and curriculum teams to ensure customers not only implement Kiddom successfully but continue to expand their usage over time.
- Lead with impact – Shape programs that connect educators to insights, training, and support that translate into student growth and district-wide success.
- Build and scale a high-performing team – Recruit, develop, and coach a team of customer success managers and support specialists to deliver exceptional experiences.
- Transform onboarding and implementation – Reimagine how schools and districts adopt Kiddom, building streamlined, data-informed workflows that accelerate time-to-value.
- Champion the voice of the customer – Act as a critical partner to product and engineering, ensuring customer needs and feedback shape the roadmap.
- Operationalize success metrics – Define KPIs for adoption, engagement, retention, and NPS, ensuring data-driven visibility into team and customer performance.
- Represent Kiddom with senior district leaders – Build trusted partnerships with superintendents, administrators, and decision-makers, positioning Kiddom as a strategic partner.
Requirements
- 10+ years of experience in customer success, account management, or related roles, with at least 5 years leading teams in a SaaS environment.
- Proven track record driving adoption, retention, and expansion at scale in K–12, ed-tech, or similarly complex enterprise SaaS markets.
- Strong leadership and coaching abilities—you’ve built and scaled teams that consistently exceed targets and delight customers.
- Operational rigor—you can design systems, playbooks, and processes that bring clarity and consistency to a fast-moving environment.
- Executive presence—you’re comfortable engaging with district and school leaders, building credibility and trust.
- Exceptional cross-functional influence—you can align customer success with product, engineering, curriculum, and GTM strategies.
- Passion for impact—you care deeply about education and want to shape technology that improves equity and outcomes for students.
