Oversee the systems and processes that support employees throughout their time at Kiddom, from first-day setup through offboarding
Troubleshoot complex hardware and software issues across Apple (macOS) devices and environments
Demonstrate deep expertise in Google Workspace Admin, including advanced configuration and management
Evaluate and improve our Mobile Device Management (Kandji) strategy, with a critical focus on scalability and best practices
Conduct a comprehensive review of our security posture and align systems with industry best practices and common compliance frameworks (e.g., SOC 2, privacy requirements)
Partner with cross-functional members to resolve complex technical issues and day-to-day support requests quickly and efficiently
Serve as a trusted IT partner to employees and leaders, explaining technical decisions in clear, approachable ways
Set expectations and standards for how IT support is delivered across the company
Continuously refine processes, documentation, and tooling to reduce friction and prevent repeat problems and provide meaningful technical contribution
Manage relationships with external IT providers, ensuring quality, responsiveness, and cost efficiency
Own the internal IT toolset, including identity management, single sign-on, endpoint management, and automation platforms
Oversee purchasing, tracking, refresh cycles, and retirement of company-owned devices and equipment
Work closely with Engineering to ensure IT practices support compliance and risk management goals
Implement safeguards that protect the company while minimizing unnecessary friction for employees
Maintain clear records and evidence for IT-related controls and procedures
Apply lessons from fast-growing organizations to design IT systems that won’t break at scale
Anticipate future needs as the company grows in size, geography, and complexity
Use judgment to decide when structure is necessary and when flexibility better serves the business
Explore how automation and emerging technologies (including AI-powered support tools) can improve efficiency and user experience

Requirements

Ideal experience working at growth companies scaling IT from 200 hundred to over one thousand employees.
Functional expertise working with various business systems: implementation, configuration, administration.
SSO expertise: Advanced knowledge of SAML, SCIM, and OIDC protocols. You should be comfortable configuring complex app integrations
A problem solver with a “no task is too small” attitude combined with ability to troubleshoot enterprise level network or system outages
Strong familiarity with cloud-based productivity tools and modern SaaS environments
Experience managing employee onboarding/offboarding, device management, and hardware audits
Working knowledge of key security and privacy compliance frameworks

Benefits

Competitive salary
Meaningful equity
Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance
One Medical membership (in participating locations)
Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year.
10 paid sick days per year (pro rated depending on start date)
Paid holidays
Paid bereavement leave
Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State.
Commuter and FSA plans

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Google Workspace AdminMobile Device ManagementSAMLSCIMOIDCnetwork troubleshootingdevice managementhardware auditssecurity complianceprivacy compliance

Soft Skills

problem solvingcommunicationcollaborationflexibilityjudgmentprocess refinementrelationship managementtechnical explanationexpectation settingscalability focus