Head of Provider Operations

Kickoff

full-time

Posted on: 9/1/2025

Location: New York • 🇺🇸 United States

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💰 $170,000 - $210,000 per year

Lead

SQL

About the role

ABOUT KICKOFF Kickoff is redefining fitness and preventive health. We’re the first and only place anyone can get a personal trainer and nutrition coach covered by insurance. THE ROLE We’re seeking a Head of Provider Operations to own the growth, engagement, and success of our elite dual-certified coaches (personal trainers + registered dietitians). RESPONSIBILITIES Grow top-of-funnel coach acquisition: Build and execute recruitment and marketing strategies to attract the best talent. Scale and optimize our provider network: Recruit, vet, credential, and onboard large numbers of qualified coaches. Craft the best-in-class coach experience to maximize engagement, retention, and availability for clients. Lead and inspire teams: Manage and grow a team of coach managers, interviewers, and operations staff. Design and refine SOPs to create a seamless, scalable supply system. Foster a vibrant, connected coach community. Drive product and process improvements: Partner with product and engineering teams to shape features that delight coaches and clients. Identify data-driven improvements through metrics, feedback, and experimentation. Play a key leadership role: Contribute to company-wide strategy as a member of the leadership team.

Supply-side growth and/or leadership experience. Product and operational chops: Able to design and optimize processes, collaborate with tech teams, and bring ideas from concept to execution. Data fluency: Comfortable using metrics, surveys, and SQL (with AI assistance) to drive prioritization and decisions. Startup mindset: You’re an owner—comfortable with ambiguity, scrappy testing, rapid iteration, and big swings. Mission-driven energy: You’re passionate about health, wellness, and making an impact. Collaborative spirit: Excited to work in person with our team in SoHo, NYC. Nice to have: Experience in healthcare, provider networks, and/or recruitment/marketing. Experience in product management or design. Prior success building high-performance teams and communities.