Kickoff

Operations

ABOUT KICKOFF
Kickoff is redefining fitness and preventive health. We’re the first and only place anyone can get a personal trainer and nutrition coach covered by insurance.
THE ROLE
We’re seeking a Head of Provider Operations to own the growth, engagement, and success of our elite dual-certified coaches (personal trainers + registered dietitians).
RESPONSIBILITIES
Grow top-of-funnel coach acquisition: Build and execute recruitment and marketing strategies to attract the best talent.
Scale and optimize our provider network: Recruit, vet, credential, and onboard large numbers of qualified coaches. Craft the best-in-class coach experience to maximize engagement, retention, and availability for clients.
Lead and inspire teams: Manage and grow a team of coach managers, interviewers, and operations staff. Design and refine SOPs to create a seamless, scalable supply system. Foster a vibrant, connected coach community.
Drive product and process improvements: Partner with product and engineering teams to shape features that delight coaches and clients. Identify data-driven improvements through metrics, feedback, and experimentation.
Play a key leadership role: Contribute to company-wide strategy as a member of the leadership team.

Head of Provider Operations

Business Operations

• Kickoff: insurance-covered, AI-enabled preventive health platform connecting coaches, clients, and payors.
• Drive rapid growth by optimizing client experience and maximizing client LTV.
• Turn ambiguous problems into experiments and ship improvements with Product/Eng.
• Install lightweight processes that scale; cross-functional role across product, process, people, analytics, design, strategy.
• Serve as a leadership team member and help craft company strategy.
• Improve client engagement, retention, referrals, and revenue-generation.
• Conduct quantitative analysis, user and competitive research; design, test, and iterate client programming and journeys.

Head of Provider Operations

Head of Business Operations